Auto repair service near Shoreline, WA

Wonder Wonderful job! I could not be more pleased!

I took my 95 Ford f150 here on the recommendation of Discount Tire for an alignment. I had replaced the entire front end linkage and the truck REALLY needed an alignment after that! They did the work as asked. I picked up the truck and they told me that things weren't really aligned because I needed a new pitman arm. I told them I'd be back in a few weeks. A few weeks or so later, I made an appointment to have the pitman arm replaced and the truck realigned. This was strategic on my part as it would immediately follow me replacing the front springs and shocks. I drop the car off, I pick it up and the camber looks insane. Must have been 5 to 10 degrees positive! VERY noticeable with the naked eye. I, of course, asked about the camber and was told that camber is not adjustable on the Ford twin I beam suspension. I paid my bill and went home where I did some research. Here's what I discovered... There is a camber bushing that needs to replaced on the twin I beam suspension. Correcting the camber is expensive (the bushings are about $60 each retail) but hardly impossible. Further, I learned that the pitman arm is a non-wearable item on a 95 F150. I am not seeking my money back from them. I made the mistake of trusting them and my penance is being out that money. Instead, when I say a place where I can write a review of this shop, I do. I want to tell everybody that these guys have no clue what they're doing. I didn't bring in anything bizarre or exotic, just a mid-90's Ford truck, something around 1 million of these things were built. This is not a rare car at all! This shop couldn't perform a simple task on a common vehicle and didn't know what they didn't know. Alternatively, they knew that they didn't do the job and simply lied to me.

O.N.B. is an independent service and repair shop offering a lower cost, more customer friendly alternative to dealership service and repair. Car repairs are more complex than ever before, but our certified Master Technicians love a challenge, and they love working at ONB because it's a friendlier, more family and customer-oriented auto repair environment. Why pay more to get less service at the auto dealership, when you can enjoy a higher quality, more affordable auto service experience at our shop?

DO NOT RECOMMEND. I took my car in to get tires changed over. I have low profile tires and they are difficult to mount but I expected a professional business to know how. Boy was I wrong. I got the car back and all 4 rims were scratched all the way around the lip. I went and got the manager and he said he was the one that mounted these. He then started saying look at how dirty the rims were and I obviously didnt take care of them so I had probably done that. I was getting so angry I just walked away and later just decided to cut my loses and let it go. 2 Months later I had 2 tires go flat on me. I had it towed to the closest shop and they took a look and said Wow the beads on the inside and out were damaged because of improper mounting. I went back to Midas and showed them the other shops written statement and said all I wanted was reimbursed for the tow and the new tires that was put on. He blew me off and said no. Long story short, I would not trust them with my car and the manager does not care about customer service or satisfaction.