Auto repair service near Hubertus, WI

Service as great. Done when said and less than expected....it was a BMW!

Good work! Reasonable prices. Always updates you with changes in products and or cost. I inly rake my cars to him now.

On 6/21/12, we purchased a used Cadillac STS from Brad Hayes, the owner of Hayes Family Auto in Watertown, WI. My husband drove the car to work the next day and it overheated. He had to drive home 50 miles in 90 degree heat with the heater blowing full-blast. We took the car back to Hayes and told Brad that if it was the head gasket, to repair it correctly (i.e. drill, tap, put studs in), which Brad agreed to do. Brad supplied a loaner minivan to use while the vehicle was being repaired. My husband's suspicions were confirmed; it was a problem with the head gasket. After a month of delays, excuses, vacations, and an inexperienced mechanic in this area of repair, Brad finally agreed to take the car to our family mechanic to have it reviewed. After 30 minutes, our mechanic determined that the minimal repair was completed by Brad's mechanic and that within four months the head gasket issue would reoccur. Our mechanic's suggestion was to return the car. My husband called Brad and after explaining the situation, Brad agreed to a full refund. On 7/24/12, after over one month of delays, aggravation, empty promises, and lies, Brad left the refund check with an employee instead of apologizing in person. We viewed this as extremely cowardly and poor business. We would NOT recommend this dealership to anyone. Buyer Beware!!!

STAY AWAY FROM THIS PLACE!!!! Had my brakes done in May 2014, in October 2014 I was at Tires Plus getting new tires when the mechanic there discovered ALL FIVE of my right rear tire studs were stretched out, and when they went to put the lug nuts back on, one of the studs BROKE OFF! Apparently when Midas put my rear tire back on after the brake job in May, the lug nuts were over-torqued. During the next 5 months that the damage was done, THANK GOD that the studs didn't break off while driving!!! It costs me FIVE HUNDRED DOLLARS to get the hub assembly replaced, along with 5 new lug nuts, BEFORE the car was even drivable again. I called and spoke to the Cudahy Midas manager, they refused to take responsibility, so I contacted Midas Corp and filed a claim....of course that was just as useless, they "tried" to intervene, yet in the end they couldn't do anything...surprise! Some BS about it being past 90 days, um I wasn't claiming the brakes were faulty, just the labor who damaged my vehicle! AGAIN STAY AWAY FROM THEM!!!!!!!!!!!