Auto repair service near Kiel, WI

I bought my first Mazda from Tim on 9/2/2016. Ruth and I believe Ryan helped along the way and everyone provided great customer service. They went above and beyond to help me find and afford my 2015 Mazda CX-5. There was a minor issue I noticed with the appearance of the vehicle but they took care of it right away. This is by far the best vehicle I have owned so far and the best car buying experience I have ever had.

Amazing costumer service! Wanted a new car got it fast it was clean filled my gas tank for me, changed my oil, gave me new tires .. They really take their time to inspect their vehicles..my drivers side mirror was loose probably from someone bumping into it and they ordered me a new one for free instead of waiting for me to notice it was loose myself ... HONEST, RELIABLE people ! Love them ! Will be purchasing every vehicle from them in my future !

My first shop visit was 09/24/11 because my civic's engine light was on. I was told it was time for a major scheduled inspection so I had that done the same day. I mentioned a rather loud rattling noise, when shifting from 2nd to 3rd gear (easier to hear if going up a hill) and a scraping noise when applying the brakes. Front brakes were replaced, major tuneup was done, and was told the oxygen sensor needed to be replaced. I choose to wait on the sensor since the visit was already costing me $600.00. It was never explained to me that not having the oxygen sensor replaced might affect performance, (I am clueless when it comes to cars) so I just thought it was emissions testing related, and since there is no emissions testing here, I wasn't too concerned. Car running horribly and still hearing noises so brought car back in the next day and was told I probably needed an Idler Pulley to stop the rattling noise, and the O2 sensor is probably affecting power and performance. Ordered the 2 parts, brought it back the next day. So 3 days of bringing my car in, and $1000 later, it's running a little better; not wanting to stall as much, but it's still running rough, the obvious rattle is still there, and the scraping noise from the brakes is still there. An hour ago the muffler broke off from the main exhaust pipe,so I need that repaired. I hesitantly decided to call Honda and mention I'm STILL having problems and now need the muffler replaced. The receptionist, "L", answered the phone. I asked for Honda service. She asked if I needed an appointment. I told her I had a service complaint. As she responded, my dog barked and I didn't hear what she said, so I said, "I'm sorry?" So she repeated herself very condescendingly - "Would ---- you --- like ----to ---speak --- to -- a --- manager?" I said, "Yes, please". She put me on hold. I decided to hang up and write a review instead.

Do not go there! Jake, the owner, was extremely rude to me. on 2-8-12 I was overcharged by $2, however the clerk had no idea how to fix this. The clerk, Judi, said she would leave a print out of the receipt and let Jake know o I could get my money back. I went back on 2-10-12 and Jake knew nothing about it. Jake then was extremely rude to me, rolled his eyes, told me he had no clue what I was talking about, and took $2 from his wallet. The way he treated me, a frequent customer, was uncalled for and I will not be going there again.