Auto repair service near Mosinee, WI

What a disappointment. I have called to speak with any Corporate office "customer service" person 3x's this week. I reached a live female representative once, 2 days ago, and she promised me that I would hear from the Franchisor/founder during evening hours after 6 PM...this hasn't happened after 2 1/2 days. I have been told by a 2nd franchisee owner who I know and respect, that the franchisor/founder is a great guy, very responsive, etc...but, I am the lucky customer who has been ignored...I wonder why. After 5 years of being a loyal customer who never sought quotes from other mechanics or tire sales companies...I started to notice a significant lack of attention being paid to me and my vehicles...there were several incidents...clear indifference to me as a customer...indifferences which ended up costing me money and disappointment...including but not limited to guaranteed prepaid services ultimately not being honored. My bet: this review is not posted publicly. I was hoping to get satisfaction from the franchisor/founder, especially for the "prepaid services"...but, with no return calls, my hopes to get the services honored at other Auto Select locations has turned to vapor. My recommendations to all: be wary when working with this Franchisor and the Northland Ave location in particular. If buying tires and rims with promises for future free rotations...prepare to be disappointed. Look for last minute add ons when purchasing tires...warranties, alignments, balancing...stuff like that...shows up after sales and decisions are made. After 5 years of loyal customer commitment, I was really disappointed to have this sort of stuff pulled on me. One would think that the franchisor/founder would enforce better behavior from franchisees. I have other complaints...significant ones...I trusted the Northland people w/ many thousands of dollars...at least $5.000, probably more...I expected a lot better trustworthiness and care...the Northland franchisee didn't even have the integrity to call me about my concerns...he had a junior staff member call and the junior staffer could not come close to justifying the behavior and he and acknowledged some of their mistakes. I attribute the decline in service to the Northland Ave. staff having lost a key staff member...he always was the man I relied on for 5 years...straight forward and caring about his relationships with customers. BTW, throughout this COVID lockdown period, I had a reason to be in the Northland location 3 or 4 times...never saw a bottle of disinfectant, hand sanitizers, re-wiping of counters, door handles, etc....indifference really exists at this location on many levels. I don't care about no one wearing masks, which they didn't, but I saw zero effort to be extra sanitary like we all see at seemingly every business outlet these days...but not at Northland Ave Auto Select.

Bought a Jeep from them this time and have been doing business with them for several years. They were awesome to me. Drove my jeep down the road and figured out there was something wrong with it. Called them up took it back and they fixed everything that they didn't realize was wrong. Water pump was shredded but not leaking from the other side, thermostat and etc. Because the Jeep hadn't been driven far enough to access the problems prior to me buying it. They fixed it at their expense. They felt bad but, it was an honest mistake and well if you have a problem just call them up and they will try to fix it. They didn't beat around the bush. They even gave me a loaner while they were working on my jeep. I have gotten several vehicles from these guys and they have NEVER done me WRONG! I would recommend them to purchase from especially for your teenagers.They are always willing to trade if you have one which I never have really had any. I have purchased approx 4 vehicles from them within 10 years. My parents have also had excellent luck with vehicles from them. They treat you with respect if your a woman too not like some dealers.