Auto repair service near Palmyra, WI

On 6/21/12, we purchased a used Cadillac STS from Brad Hayes, the owner of Hayes Family Auto in Watertown, WI. My husband drove the car to work the next day and it overheated. He had to drive home 50 miles in 90 degree heat with the heater blowing full-blast. We took the car back to Hayes and told Brad that if it was the head gasket, to repair it correctly (i.e. drill, tap, put studs in), which Brad agreed to do. Brad supplied a loaner minivan to use while the vehicle was being repaired. My husband's suspicions were confirmed; it was a problem with the head gasket. After a month of delays, excuses, vacations, and an inexperienced mechanic in this area of repair, Brad finally agreed to take the car to our family mechanic to have it reviewed. After 30 minutes, our mechanic determined that the minimal repair was completed by Brad's mechanic and that within four months the head gasket issue would reoccur. Our mechanic's suggestion was to return the car. My husband called Brad and after explaining the situation, Brad agreed to a full refund. On 7/24/12, after over one month of delays, aggravation, empty promises, and lies, Brad left the refund check with an employee instead of apologizing in person. We viewed this as extremely cowardly and poor business. We would NOT recommend this dealership to anyone. Buyer Beware!!!

Automotive repair these days can be complicated and finding someone you trust can be even more troublesome. We value your business as a locally owned neighborhood garage. It is our #1 goal to make sure you are completely satisfied with our service. From oil changes to major repairs, we will keep your vehicle on the road. Please let us know how we can become YOUR car guy!

Ryan did my head gaskets and heads 2 years ago, my 6.0 never ran better. This past week i had him put 155cc fuel injectors in w a RCD HPOP and an SCT X4 tuner, let's just say my truck runs BETTER THAN NEW! -Chad Leonard

Terrible experience, continuous brake noise post repairs. Do not trust, not resolution per Bob Lutter.

Service as great. Done when said and less than expected....it was a BMW!

I found Midas West Allis on yelp and after checking different positive reviews about them I decided to go there for oil change. I made an appointment one day before and drove up their shop after two days of my scheduled appointment but I was treated like a regular customer and my car was taken in and worked on immediately. They really proved what a customer service mean. I am really grateful to the knowledgeable and helpful mechanics they have.

I have nothing positive to say about this dealership. The sales man Jeff is untrained and unhelpful. He told me a handful of times that he is new and not really sure how things work. He promised me a lot of things and then did not come through. Also the day i picked it up he acted like he did me a favor by putting 1/8 tank of gas in it for me. They sold the f150 to me with the 4wd not working and then fought with me due to it not being covered under the warranty. I ended up going through Bouche Chevy of Waukesha because they were the only ones who would work with me, and took care of everything perfectly. Then the sales Manager of Lincoln Mercury made sure that he told me "this would never happen again". As if i was in the wrong and it was my fault. I now have more issues with the truck (front end noise) and dread the fact of having to bring it back to them. I highly recommend you do not deal with these "salesmen" and their "Managers" and take your money and business elsewhere. An Unhappy Customer