Auto repair service near Schofield, WI

What a disappointment. I have called to speak with any Corporate office "customer service" person 3x's this week. I reached a live female representative once, 2 days ago, and she promised me that I would hear from the Franchisor/founder during evening hours after 6 PM...this hasn't happened after 2 1/2 days. I have been told by a 2nd franchisee owner who I know and respect, that the franchisor/founder is a great guy, very responsive, etc...but, I am the lucky customer who has been ignored...I wonder why. After 5 years of being a loyal customer who never sought quotes from other mechanics or tire sales companies...I started to notice a significant lack of attention being paid to me and my vehicles...there were several incidents...clear indifference to me as a customer...indifferences which ended up costing me money and disappointment...including but not limited to guaranteed prepaid services ultimately not being honored. My bet: this review is not posted publicly. I was hoping to get satisfaction from the franchisor/founder, especially for the "prepaid services"...but, with no return calls, my hopes to get the services honored at other Auto Select locations has turned to vapor. My recommendations to all: be wary when working with this Franchisor and the Northland Ave location in particular. If buying tires and rims with promises for future free rotations...prepare to be disappointed. Look for last minute add ons when purchasing tires...warranties, alignments, balancing...stuff like that...shows up after sales and decisions are made. After 5 years of loyal customer commitment, I was really disappointed to have this sort of stuff pulled on me. One would think that the franchisor/founder would enforce better behavior from franchisees. I have other complaints...significant ones...I trusted the Northland people w/ many thousands of dollars...at least $5.000, probably more...I expected a lot better trustworthiness and care...the Northland franchisee didn't even have the integrity to call me about my concerns...he had a junior staff member call and the junior staffer could not come close to justifying the behavior and he and acknowledged some of their mistakes. I attribute the decline in service to the Northland Ave. staff having lost a key staff member...he always was the man I relied on for 5 years...straight forward and caring about his relationships with customers. BTW, throughout this COVID lockdown period, I had a reason to be in the Northland location 3 or 4 times...never saw a bottle of disinfectant, hand sanitizers, re-wiping of counters, door handles, etc....indifference really exists at this location on many levels. I don't care about no one wearing masks, which they didn't, but I saw zero effort to be extra sanitary like we all see at seemingly every business outlet these days...but not at Northland Ave Auto Select.