Auto repair service near Waukesha, WI

On 6/21/12, we purchased a used Cadillac STS from Brad Hayes, the owner of Hayes Family Auto in Watertown, WI. My husband drove the car to work the next day and it overheated. He had to drive home 50 miles in 90 degree heat with the heater blowing full-blast. We took the car back to Hayes and told Brad that if it was the head gasket, to repair it correctly (i.e. drill, tap, put studs in), which Brad agreed to do. Brad supplied a loaner minivan to use while the vehicle was being repaired. My husband's suspicions were confirmed; it was a problem with the head gasket. After a month of delays, excuses, vacations, and an inexperienced mechanic in this area of repair, Brad finally agreed to take the car to our family mechanic to have it reviewed. After 30 minutes, our mechanic determined that the minimal repair was completed by Brad's mechanic and that within four months the head gasket issue would reoccur. Our mechanic's suggestion was to return the car. My husband called Brad and after explaining the situation, Brad agreed to a full refund. On 7/24/12, after over one month of delays, aggravation, empty promises, and lies, Brad left the refund check with an employee instead of apologizing in person. We viewed this as extremely cowardly and poor business. We would NOT recommend this dealership to anyone. Buyer Beware!!!

I have been doing business with Crosby Auto Repair for the last three years. Dave Crosby and his auto techs, and Robin in the front office are as good as it gets. The staff of this business goes the extra mile to insure that your vehicle is repaired or maintained quickly and at reasonable prices for great work. Customer service is top shelf. Every time I run into the person that referred me to Crosby, I thank him for doing so. Great work by a team that you can trust, speedy service at reasonable prices. What more is there?

It is not easy finding a place you can trust when it comes to having your car fixed. I am glad I finally found a place that will do a great job and not try and screw you on price. Best prices in town and honest too. What more could you ask for.

I at have had Krause Automotive do my repairs for almost 10 years. He has worked on my 94 Astro numerous times since they require a lot of maintenance as the get older. He has towed for me 2-3 times, and I have bought 2 sets of tires plus had tire work done by his shop. I would not take my vehicles anywhere else, he has always been straight with what was needed done and pricing. It is great to have a shop like his in West Bend. Thanks Eddie

Providing quality auto repair in West Bend WI since 1965. Auto Safety Center is a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of West Bend WI, Kewaskum WI, Jackson WI, Slinger WI, and surrounding areas. Joe Valind and the ASE Certified Technicians at Auto Safety Center use the latest automotive repair technology and are equipped to handle major and minor repairs on Domestic and Import vehicles.

Bought a car from them told me engine was in great shape found leaking valves and a dead piston. also found that my gas tank was held on only by plumber strap. 'VERY DANGEROUS' also found the radiator was installed wrong and was smashed at the top and many other things. this was my first classic car and i am very disappointed that someone would take advantage of me. also claimed low miles and found it has a tempest dash wrong pulleys wrong intake gasket on motor hidden rust under the car rear end doesnt work properly.....the list goes on.They would not let me take to mechanic to be checked. i should of ran at that point very expensive lesson learned.