Auto repair service near Fontana, CA

Courteous of customer's time, polite and professional. Excellence! in customer service. Adrian Yanez

They are not BBB accredited! They do not abide by their warranties/ contracts! They are sketchy! I was recommended to P&G from sals auto mechanic in fontana, I have a toyota celica Gt 01 that had sucked up water into the intake. I needed a new engine. Sal had told me that this was the place to go. Alex, the owner had quoted me a fair price to install a new 1zz motor (the same kind my car comes with originally) he also said he could switch the position of my intake so that it wouldn't suck up water again.(He didn't) The job was to take 7 days and cost me $2200 with a 1 year or 12,000 mile warranty on all parts and labor. However, upon initial payment of $1100 and 12 days later. I called Alex and he said I needed a new air control valve because the car wouldn't idle right, he also said he needed to install a new "knock sensor", something I've never heard of before. It would cost me an additional $250 and another day of work, I said okay. I just wanted my car fixed. Finally after about 12 days and after I paid the $1450 I got my car back, I understand that cars with new engines have a "break in" period of 3 or 4 months for it be in top condition; so I made sure to drive with caution and made sure not to accelerate over 3000 rpms in between gears. After 1 month, my check engine light came on and my temp was spiking. I took it back to Alex and he said I needed a new temp coolant sensor. I paid $125 for the part and he installed the part. The problem did not go away. Not even a day later the light came back on and he said it was suppose to be a different sensor. He told me he charge me for this new mystery sensor, but after he installed it the problem seemed to be gone. I drove my car for 2 months before I got an oil leak. I took it back and Alex told me it would cost $600 for a new head gasket and seals, he also said that he would not cover it under the warranty because it was because of overheating due to the temperature coolant sensor, the same one that he installed 2 months before! Be warned! This company is not BBB accredited! They are sketchy! And they do not abide by their warranties/ contracts!

I LOVE THIS USED CAR LOT. IT THE ONLY ONE THAT I WOULD DO BUSINESS WITH. I BOUGHT A CAR A YEAR IN A HALF AGO AND I HAVENT HAD A PROBLEM OUT OF IT YET. I WANT TO TAKE HIM FOR TRUSTING IN ME. I WILL NEVER TAKE MY BUSINESS ELSE WHERE.THANKS FOR BEING YOU.

The reason I go to Rays Auto service is simply because I trust they give the correct diagnosis and repair it correct. its hard to find a place that is not trying to make an extra buck and up sell you.

Fast service and clean shop... recommend this shop as best in san bernardino area Issac Coronado

This facility has the most economical, fast and friendly service in town. I have been a customer for several years and will continue to be until they are no longer in business. I have never had any trouble with the services that have been provided. Will recommend this facility to anyone!

First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.

On 12/20/11 I took my 2005 Nissan Maxima in for repair to the braking system. I was told upon inspection of my vehicle that the issue was warped rotors and bad pads on the front; the rear brakes were deemed to be in good working order with good pads. I was quoted a price for the work which I found acceptable and asked them to proceed with the work. The work was completed within the day and I paid for the work. The car needed some unrelated work which could not be done by this shop so I took it the following day to get those repairs done at another shop, the car was only driven home and to the shop for the motor work. I got the car back on 12/23/11 and noticed that the brakes were still shuddering when stopping. I called Bob & Al's on 12/26/11 after the holiday to make arrangements to get the brakes checked but I got a recording that they would be closed until 1/3/12. I contacted Bob & Al's on December 10th in person and I was asked to bring it later that week which I did 1/13/12. They kept it all day and said the front disks were warped again and that I was to blame for driving the car hard, I explained that I had barely driven the car and I tried to contact them on the 26th but they were closed. They turned the rotors, but when he took it for a road test the same issue was there. I was asked to bring it back for troubleshooting on 1/18/12 which I did. They stated that the issue was now the rear rotors that were very warped and they would have to be turned, which would cost me 75.00. I told them to proceed but was not happy. I got to their shop at 4:30pm and asked the Owner how this was missed the first time and second time? He said there was no way he could know that just by looking at the rear brakes. Then he got belligerent and said he was bothered by my questions and that if I thought he was cheating me I could go F*ck myself and that he did not need my F*cking business or my money. He threw my keys at me and told me to get the F*ck off his property. I was sh

Very poor business practices, they do not protect your property and when something happens they do not want to take any responsibility for the damage. I took my truck in to them, due to a bad transmission. They told me it would need a new rebuilt transmission and it would cost $ 2700.00 to do it. I told them I did not have the money and it would be a few weeks before I had the money. They told me that was ok, I could leave it there they would do the work and then I could pick it back up when I had the money. They told me they had plenty of room to keep the truck there rather than bring it back when I had the money to do the work. While my truck was there it got damaged, someone hit the rear driver fender and damaged the fiberglass fender. I picked up the truck and drove it to Riverside, and that evening I noticed the damage. The first thing the next morning I took it back to them he said that they would review there cameras to see how and when the damage occurred. I waited almost a week and they never got back to me to let me know what they found. I went in to see about the damage and he said that the cameras did not show anything. Rather than calling me to let me know he just figured I would go away. I am very disappointed in there actions. This not only makes me mad, but he has also lost additional work as I have another truck that needs a transmission and they will never get that work as A result of all the hassle they have put me through. If you are going to take your vehicle to them be forewarned they do not car it they damage your vehicle. Very poor business practices..... I am telling everybody to go elsewhere to have there vehicles repaired. As this is a transmission most of the time you will have to leave your vehicle there a days at a time and a lot can and does happen there.

Terrible, terrible service. They will lie to you and then stiff you with additional charges. I'm not a competitor, I WAS a cusomter. Run away from these people as fast as you can because you cannot believe them on anythng they quote.