Auto repair service near Santa Cruz, CA

Just got a few suspension related stuff fixed at BTM and the folks at BTM Mike and Brad did a fantastic job on the car. At 160k, my bimmeer runs like a brand new one. keep up the good work guys.. -Murthy

The best service he is so honest ..they don't cheat you ..wonderful staff It highly recommended.

Great as always

Charles helped with my car which had a broken radiator. It was up and running in no time. Very happy with his service. Would recommend him. Thanks.

YOU FOUND IT! ... An HONEST, TRUSTWORTHY, KNOWLEDGEABLE and PROFESSIONAL Auto Repair Service! We LOVE this company! We have been using their services for many years now. They've tackled a wide variety of auto issues on our Corvette, Pontiac Grand Prix, Chevy Astro Van and my Sister-in-Law's Dodge Neon. In the Front Office there's Michael. What a PROFESSIONAL and CARING Office Manager. In addition, he's very KNOWLEDGEABLE, POLITE and knows how to treat a Customer right. He explains things thoroughly and in simple terms making it easy to understand your quote, repairs, etc. We've had a complete AAA bumper-to-bumper diagnostic analysis done on our vehicles. We took the laundry lists to Reliable Auto Repair to have them perform the actual repairs. After their review and inspection of AAA's reported problems, we were told by Reliable that some of the reported problems were unnecessary. As we trusted their judgement, expertise and workmanship, we went with their recommendations. As a result, this saved us hundreds of dollars! In my book, this is how trustworthiness is achieved ... it's earned! Reliable Auto has earned my trust. I know their honest. Their services are reasonable. Their mechanics are knowledgeable on a wide array of problems on a wide array of brands. Michael, the Office Manager is AWESOME! I trust the quality of their work. With respect to auto repairs, how many people feel the same way about theirs? Give them a try ... you'll be glad you did. John 3:16

I rolled in at 6:30pm on Friday with my brake lights not going off when i turned off the car. obviously, if i didn't get this fixed, the battery would drain and i'd be out of luck with a dead battery by Saturday morning. I went to the front desk and asked if the mechanics were still on duty. he said they were off at 5pm, but i could go in there and ask if they could do me a favor. owner/operator/master technician chris stepped right up and how he could help me. i explained the issue and he spent about 5-10 minutes working my issue and sure enough he figured it out and at least came up with a temporary solution. he told me what to do to arrange a permanent fix and didn't try to tell me to bring it in Monday so he could fix it for a bunch of money. i asked him if i could compensate him for this mini consultation...and he declined. an owner/operator/master technician who's still at his shop 1.5 hours after closing time on a Friday willing to stand tall and help out someone in need seems like a pretty solid guy to me and a guy who's doing what it takes to make his business successful. I'll be taking my BMW to Chris for service going forward.

My daughter came for visit for holidays and her car had check engine light on. Took the car to Steve at Meineke day after Thanksgiving and he got us right in. As a female it is scary going to mechanic shop but we never were jerked around. Great prices great customer service! Kristina L. San Jose, CA

Great service from Alan and his crew! We just bought a 3-year old Prius for my son and GIC did a thorough evaluation of the car. They gave us an online report plus pictures of some discrepancies that made it easy to show the dealer. We purchased the Prius with the confidence that we made a solid purchase. GIC is terrific! Larry Kubo

Jorge of Baja's auto tech has done several jobs for me over the last year. He has been honest with me and given me a good price every time. He has not tried to convince me to do something that doesn't really need to be done. He trouble shoots problems like a master mechanic should and only does what makes sense to do. I'm happy that I can trust him and that he gets my job done quickly. I highly reccomend him!

Hi ! I come to this dealer I talk to TONY Tran, he said "change oil + filter" for my car HONDA CIVIC HYBRID 2013 around $90 + tax, and air cabin filter $98. I don't change, then go home, after that call back talk to the other guy, he said "change oil + filter" for my car HONDA CIVIC HYBRID 2013 around $50 + tax. Why big different price ????? And I ask the cabin filter in the shop auto part behind the dealer just $22, why he said part + labor = $98 + tax ??? MINH NGUYEN

I bought my first vehicle on March 30, 2013 from M. Auto Center West for my 20th birthday and after 3 days the engine light went on. I had it towed back to M Auto West. I then called them and brought it back several times. Not only was I not given a receipt for any work being done, nothing was fixed. I then had a reputable mechanic check it. It was found to need a new radiator, fan clutch, head light, license plate light, tune up, oil change, several hoses,etc. $950.00 worth of work. It was a unsafe car. They denied that I brought the car back in 3 days in which I have a receipt from my towing company. They also claimed that I didn't contact them until 3 1/2 months after purchase, which is untrue. A complaint was made to Better Business Bureau and California Department of Motor Vehicles until this matter is resolved.

These people are a joke!! Straight up thieves. Do not go here.