Auto repair service near Plainville, CT

I've always wanted a subaru, I came 3 days ago and was helped by an older gentleman named Rob (the worst) his attitude was crappie and he allowed me to circle the parking lot for a test drive ?? I guess he didn't think I was going to buy anything so his enthusiasm was not with me. I spoke Chris the manager (just as bad) he apologized for Rob but acted just like him. I had a check and in a very ugly manner he continued to ask am I sure it's a check as if I wasn't knowledgeable. I put down a $2500 deposit for the car and asked could they detail the car and I come tomorrow to start the paperwork. Day 2 I arrive and no paperwork has been started nor was the car detailed. I called in (better experience) I met with Roje very cool, nice and put my needs first. He made me feel good about spending my money. Very enthusiastic and respectful. After arrival I was informed that my deposit was canceled that was why no paperwork had been started. I began to leave the dealership and Roje assured he would help me and that there wouldn't be anymore issues but I had to return back to the dealership the following day. Day 3 I received a call of confirmation from Roje and upon arrival he made sure that everything that was supposed to be done on Day 2 was completed. Update: Having a check from Navy Federal and not financing with them, now I'm being told that I have to wait 5-10 business days for the check to clear before I can drive off the lot with the car, AFTER signing EVERYTHING, switching my insurance, plate transfer, etc... I am going to cancel this deal and bring my business elsewhere. HORRIBLE HORRIBLE HORRIBLE I DO NOT RECOMMEND THIS DEALERSHIP... Update: so my back sent confirmation that the check was paid, as requested now I'm getting the run around about picking up the car when the financing department can verify the funds. Everything in me is saying don't get this vehicle from this dealership. Very unprofessional. The ridiculousness with Bertera is definitely an experience NO ONE SHOULD HAVE WHEN BUYING A NEW CAR. Noone at that dealership is commendable. 10/11 I go back for a speaker upgrade system in my 2021 forester sport only to learn that they upgraded the two front speakers. This was a terrible experience. I will be filling a complaint with the BBB and CPFB

Ron is the most honest hard working mechanic there is . To top it off he charges way less than anyone else . I only trust him with any maintenance on my car

Great service, bought a vw beetle 2003 for my wife. Dealer/owner was very professional stood by his car did whatever needed for it, had the paperwork/registration on time Look forward for my next buy. Thank you.

I needed a new truck and found an ad for a Ford F-350 for a grand less than everyone else. Apparently there was a mistake on their ad and the vehicle was marked as being a thousand dollars less than what it was supposed to be. Now most of the places that I have been to would normally apologize and try to sell me something older for cheaper but mike the owner just knocked the price down to match the ad. Everyone was really friendly and professional and I haven't had any problems with the truck.

Took my car in for repair check engine light on was fixed correctly the first time . Car runs great, would recommend to anyone. very honest and courtious.

Since Jim Juliani sold me a lemon, I have tried to have this business just fix the problem. I bought a 2007 Nissan maxima with 170,000 miles for $5500. I was assured that the car would be inspected and all NECESSARY repairs would be made. Since the first day I had this car it has been leaking oil. I have spent over 1000.00 dollars trying to get this oil leak fixed and brought the car into juliani himself 3 times and he claims the car can't be fixed and I should not expect a car I bought from him to be like new. New?!?!?! How about sell me a car that holds oil..it's kind of important!!! Well the car can be fixed I just can't afford the extra cost. Juliani has not looked at this car once and he won't make the NECESSARY repairs as promised to me.

This is a bad auto dealer and not trust worthy, do not buy any car from them. I bought an kia sportage from them and they told me that it is a good car. I bought the car in April and I already spent $400 on the car. I was told that they told me the car because the frame rusted and the strut will continue to damaged

Only getting 1 star by default if I could give tis place zero I would. Dave is the most ignorant person I have ever spoken to in my life!!! He only cares about getting your money, I would not recomed even wasting your time going here to look at a vehicle he will just sell you a lemon. He would probably sell his unborn child if he could.