Auto repair service near Beach Park, IL

We're a Volkswagen specialty shop here in Gurnee, IL - just northwest of Chicago. Our certified technicians do everything from basic oil changes to transmission repairs or collision repair.

I was in there on 05/06/2011 and I went inside to pay, Im standing in line there's an older lady that was at the counter with short brownish hair and a little heafty, then there was a customer that was not in line scratching off a ticket, I was the next inline after 2 ladies and the lady with the ticket jumped infront of me to turn her ticket in, the attendant working (the heafty one) say's to me "she was in line 1st" I said well It didnt look like it to me and I put my $ on the counter and said "I'm on pump #6and I have a crying baby in the car and I started to walk out. The attendant said to the customer with the ticket "what a rude trashy girl" I just kept my mouth shut and left, well the attendant say's over the intercom "I have your license plate # and dont come back." 1st off I did nothing wrong and she seems like the rude one calling someone trashy that she doesn't even know. How do you get business with having rude people work for you

I was very pleased with my recent experience at sunset automotive #3. I was broke down on the side of the road and I was very impressed with how quickly the tow truck responded. I was more impressed with the unbelievable customer service. Chris Caldron was so welcoming and extremely knowledgeable. He was very thorough in his explanation of what was wrong with the vehicle. He also did a great job of explaining it to me so I could understand. I would highly recommend them to anyone!

Drew and team always get the job done in an efficient, professional and friendly way. Kudos to the Pit Shop team!! George Hvostik, MD