Auto repair service near Cortland, IL

Outstanding! This truck underwent an engine transplant. After having one mechanic replace an engine with 600+K with one with 80K, the 'new' engine wouldn't produce full power and would "miss" intermittently at random times. (Idle, midrange and full power?) The vehicle went to 4 different service centers. Ford service 1st... (avoid altogether for diesel repairs) and followed by 3 reputable diesel specific repair shops. Not even a suggestion..."computer doesn't see any problems, passes pressure checks, injector "rattle test" etc.) These guys gave me my 600+K mile truck back 4 days later running like it came off the showroom floor. Courteous, knowledgeable and friendly. Worth the money...But...not cheap!

Bought a vehicle from here with 103,000 miles on the odometer. Had some service issues (3 wks after purchase) and took it to my mechanic. He told me there was evidence of the odometer being turned back. Ran a car fax report (which came up free because of a previous dealership that was selling the vehicle) - the last know mileage was 204,887! I am filing a complaint with the FTC, BBB, the police dept and my attorney!

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.