Auto repair service near Crestwood, IL

I bought a Honda Civic 2003 recently from this company. The owner, Mike is not a reliable person, neither this company. He advertised this car as a car with clean history, no accidents, 88k mileage with replaced engine.I believed his words as he said he'll not sell bad cars. He was not ready to allow me to take it to a mechanic to get it checked. Since I was looking to buy a car immediately, I paid him the money and took car with me. When I checked CarFax with the VIN#, I was surpised to see that car had an accident. And the car had 173K mileage. I called him to ask about this and he continued to support his false statements. He claimed the owner from whom he bought this car didn't provide him the document to show the engine replacement and the correct odometer reading as well. At the end he advised me if I'm willing to sell the car at a later point of time, I can take it to him and he'll buy it for a less price. Please do not buy a car with this dealer. He is not at all reliable.

Alternator took a dump, found this mechanic shop in Plainfield, IL, near me, towed it in and bam got lucky left 3 hours later. This Plainfield auto repair shop is on top of their game. Thanks for getting me in and back on the road so quick and cost effectively.

I took my car in not knowing what to expect after my daughter had hit a curb hard and also noticing weird noises coming from my fairly newly bought used car. 59 Auto took it right in and fixed it very quickly and it didn't cost nearly as much as I had feared. I was very pleasantly surprised.

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.