Auto repair service near Elk Grove Village, IL

On 8-24-2015 my wife & I purchased a 2005 Chevy Equinox LS AWD from Katts Karrs in Blue Island Illinois. Dick Messino was our salesman and I could not speak any higher of an HONEST Used Car Salesman !!!! We were looking for a dependable AWD/4WD vehicle for our youngest son to commute to & from school without going broke. The previous Friday I was in Napleton Dodge and left disgusted when they refused to negotiate on a Jeep with 170,000 miles & a ripped drivers seat. Katts Karrs is directly across the street from the dealership when I spotted the Equinox. I took the Vehicle for a test drive on Friday. Brought my wife & mechanic friend back on Saturday for an additional test drive & purchase the vehicle on Monday. I am extremely happy with my selection of a vehicle. The cleanest SUV inside & out & under the hood that we have seen yet. No hassle - No pressure - Just REALLY NICE VEHICLES. I would recommend Katts Karrs to anyone looking for a Quality Used Vehicle. Thank You Mark & Liz

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

Alternator took a dump, found this mechanic shop in Plainfield, IL, near me, towed it in and bam got lucky left 3 hours later. This Plainfield auto repair shop is on top of their game. Thanks for getting me in and back on the road so quick and cost effectively.

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

Next to Clarks Bar and Grill

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.