Auto repair service near Highland Park, IL

Hats off to Mark! Thanks for your help. Thanks to all at Real Autohaus for all the help at keeping the Saturn running.

DO NOT DEAL WITH THIS COMPANY. They are LIARS AND RIP OFFS. My next step is to expose them via Channel 5 news, anyone looking to get on board let me know. I purchased my my girlfriend a 2005 Volvo S80 for Valentines Day from Alpha Motors on Feb 13, 2012. Along with the purchase of the vehicle, I was told I will get a an extended warranty through Alpha Motors of Westmont. Come to find out it was a lie. they charged me and extra $1,600.00 which I had to pay in order to obtain a warranty and close the deal the extra money was tacked on to my montlhy car note. ALPHA MOTORS NEVER PAID THE WARRANTY COMPANY FOR MY WARRANTY PLAN . Its all a lie to get you to purchase the car!! The Price of the warranty is on the consumer/buyer.. I found this out 8 hours after having the car, I took it to Volvo for repairs and the claim was denied... Come to find out, the warranty is only worth $3,000 dollars and once any repairs are done, the warranty is no longer any good!! So my newly purchased car ended up with Alpha Motors for 30days waiting to get repaired, once delivered to me, They promised Jerry Arquines ( Sales Manager ) Frank Stanghellini ( Finance Director ) and Alber Youssef (General Sales Manager ) The car was in tip top shape and if not, they will refund all my money spent on repairing the car along with my down payment of $3,000.00 dollars To date, Alpha motors is refusing refund any monies, and has the car back in their possession!!! as well as never fixed any repairs needed. on the car. they are refusing to admit fault as well as refusing to answer my calls. DO NOT DEAL WITH THIS COMPANY. Alber Youssef told me I would have to sue him to get my money back and he doesn't care about any lawyers, because he has 3 lawyers who sit around and do nothing but wait for people like me and will eat me alive..

DO NOT DO BUSINESS WITH THESE PEOPLE. Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

I took my ML 350 due to a problem with the Engine. The drive chain had broken. The dealer's recommendation was to repair and cost was something of buying another car! So, I took to Dupage Auto Werks. The recommendation is to replace the 118K miles engine with a much lower engine. They shopped and found a fimilar engine and practically did a 'Engine Transplantation'! Now that I have an engine not only has a lower mileage, but also was cheaper overall. Very satisfied with them to have suggested and able to get my car worth somehting that I can keep it a much longer time!

This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.

I don't know who they are using for their service guys, but they are terrible. Touch up work was very sloppy and the car clearly had some back panel work done even though they are denying it. I'm not blind, I can SEE there was work done. There were also some possible leaks under the hood. Mechanic claimed it was overfill and that he could just power wash it to prove it. Well, he never did that or addressed the leaks. Terrible service and very sloppy work, which is surprising since they "specialize" in high end, exotic cars. I would highly consider shopping elsewhere. They are only out to get your money and rip you off.