Auto repair service near Kaneville, IL

Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

I had a terrible experience dealing with this company. I will be sure to call the Illinois Commerce Commision at 1-800-524-0795 to file a complaint and may possibly take my case to small claims court. Consumers united against unethical business practices. Read this article about predatory towing practices: http://chicago.cbslocal.com/2011/04/21/state-can-now-crack-down-on-illegal-tows/

Whether your car is an antique that is in need of rare, hard to find parts or just routine maintenance, Autosport will get the parts you need within a day from the simplest oil change to the most complex transmission repairs, Autosport will be able to complete the work on your car in a reasonable time frame and in a courteous manner.

New Address after 21 years.( 735 Morton Ave, Aurora, IL, 60506 ) I got stuck in a tough spot when my trans went on a new car I bought, But the people, service and cost helped me get past that situation and back to enjoying my new car. Again they did move locations last August(2011) The New address is 735 Morton Ave, Aurora, IL, 60506

Best overall auto repair in town! family owned great service!!!!!!

I have had my car serviced there several times. Anthony has always been accommodating and very thorough. Explains what the problem was, how they fixed it, and what I might do to prevent it in the future. All at a very acceptable price.