Auto repair service near Kaneville, IL

AS A CUSTOMER PAYING FRONT DESK HAD AN ATTITUDE AND CHRIS THE MANAGER CALLED ME AFTER I DROPPED OFF MY CAR TO DISCUSS ABOUT THE SITUATION. I SAID IM A CUSTOMER/ YOUR EMPLOYEE WAS RUDE //AND THE MANAGER CHRIS SAID I AM THE MEDIATOR, AS A MANAGER YOU SHOULD INFORM YOUR EMPLOYEES TO FIGURE OUT A WAY TO MAKE THE CUSTOMER HAPPY. to chris the manager don't ever call your customers in regards to your employees who have problems...with customers.. the front desk had an attitude don't know where you picked her up to be a clerk, DO NOT USE THEM/ RIP OFF PLACE AND WILL TAKE FOREVER TO GET YOUR CAR FIXED. YOU CAN GET ANOTHER REPAIR SHOP GOOGLE IT.... BEWARE/ HORRIBLE PLEASE TO ALL CONSUMERS USE ANOTHER PLACE. I tried later to call there to see the status of my car and about 6 calls later still no answer. I truly believe that the clerk didn't pick up because I was calling and so when i did call from my other phone the front desk picked up and finally got an answer of status of my car 3 hours later for a job that was to take 1 1/2 hrs. please don't use them I was a victim of bad business.

I wanted to start saving on gas, Steve and his guys had several diesel VW's in stock and they were very knowledgable about them. They even provided me with a folder with service history, vehicle inspection, and a free Carfax. They got me on the road to saving with my new VW Golf!

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

Was in a major accident, had to have the right side of my truck as well as the bed replaced and painted. Looks awesome and drives great. The worked with the insurance company and got me back on the road.

This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.

I took my ML 350 due to a problem with the Engine. The drive chain had broken. The dealer's recommendation was to repair and cost was something of buying another car! So, I took to Dupage Auto Werks. The recommendation is to replace the 118K miles engine with a much lower engine. They shopped and found a fimilar engine and practically did a 'Engine Transplantation'! Now that I have an engine not only has a lower mileage, but also was cheaper overall. Very satisfied with them to have suggested and able to get my car worth somehting that I can keep it a much longer time!

I don't know who they are using for their service guys, but they are terrible. Touch up work was very sloppy and the car clearly had some back panel work done even though they are denying it. I'm not blind, I can SEE there was work done. There were also some possible leaks under the hood. Mechanic claimed it was overfill and that he could just power wash it to prove it. Well, he never did that or addressed the leaks. Terrible service and very sloppy work, which is surprising since they "specialize" in high end, exotic cars. I would highly consider shopping elsewhere. They are only out to get your money and rip you off.