Auto repair service near Kankakee, IL

I always receive professional, courteous and friendly service!

I brought my car for an evap code. When I came in I was told I owed $125.00 for diagnosing a cat code. I have been aware for over a year that I needed a cat. When I reminded him that I brought the car in for the evap code, not the PO420 code. he said that if the cat code shows up that he HAD to a diagnostic on it. What?? I always had a good relationship with the Rockdale shop, but after this visit I feel cheated . Very unhappy!

My friend regrets the day he took his transmission to Shift Rite in Kankakee to rebuild. It has been a nightmare dealing with these people over a problem that turned out to be their fault in the first place. If they had just dealt with it immediately it would have been better for everyone, but their denial of responsibility made the entire situation more complicated and painful for everyone. Instead of a loyal customer, they have turned him into an upset and frustrated one. He regrets he ever trusted these people. A more suspicious man would say that skin color was the issue, but I think these clowns are just incompetent. It began with a relatively routine rebuild; he gave them his 1999 528i automatic transmission to rebuild, and had an involved conversation with the owner Brett Borelli about the entire system and the problems he was encountering with it. he had already replaced all 5 solenoids, and as the transmission was still acting up he thought it best to take it to a shop to be taken care of, and had heard that Shift Rite did good work. Unfortunately that did not happen to him. What happened to him instead was a three-month nightmare and a lot of wasted money. The problems began once he picked the transmission up and re-installed it in my BMW. Even after they “rebuilt” it, would not shift from first to second gear (or higher) without slipping. Since it was just serviced, he had the BMW towed back to the shop, so they could take the transmission out and find out where the problem was. The owner Brett initially blamed him, saying that one of the solenoids he installed was in backwards. What doesn’t ring true there is that my friend told him about the solenoids (I was there), and a rebuild would have at least checked them. It turns out the solenoids were fine and he was just casting blame. Over time as the evidence of their sloppiness and poor work became more evident, the customer service deteriorated to the point where Brett would actively avoid him when he went to the shop. It was obvious they didn’t do anything but a cursory look without even working on it the second time because the car had to be towed there yet again for them to go back over their work again. They eventually discovered they had misaligned a bushing upon the initial rebuild. This wasn’t even the error they tried to blame him for in the first place! It took a total of 3 trips over almost 3 months and several hundred dollars in towing (that they refused to pay for, even though all the extra work was due to their mistake). Their bad workmanship is only outmatched by their bad customer service. he is sorry he ever took his transmission there, and would strongly caution anyone else from doing so.

Please don't waste your time with giving this company any of your time or money. I have been leaving messages with Acme Auto Parts,Inc since August 2nd for the poor service I had the week 17th of July. The service started as we looked for a truck part. This company said they had a good one and would sell it. ($100's) It was 3 hours away. When it was picked up it should have been all good. As Acme said it was a good part. Again 3 hours away. Once back into town, truck on the lift and ready to make it happen. Remember the part was sold as a good part and ended up being worse than what was getting replaced. Now a trip back up there and service of not caring they wasted days of getting a repair done. If you extra time and money go ahead use them. But I wouldn't if I were you.

I have lived in the area over a decade, and Tuffy has seen many (if not all) of our family vehicles. Some needed more repairs and upkeep than others, but Paul is definitely someone I trust. Just a few weeks ago we were going out of town for a funeral and decided to bring it in before we left. Long story short, we brought it in for an oil change and Tuffy found a major issue that needed to be repaired immediately. Tuffy not only saved us the danger of breaking down on our way to the funeral, but they worked out an arrangement with Enterprise to rent a 15 passenger van for my large family! We make it to the funeral safely and returned to have our vehicle repaired and ready to go. Thanks Paul and everyone at Tuffy! David G. Bourbonnais, IL

WE TOOK ARE CAR TO THIS CENTER, AND WHAT A GREAT PLACE TO WORK WITH, THESE GUYS ARE THE REAL DEAL. THEY CHECK THE CAR OUT FOR FREE AND TOLD US THAT THE PRESSURE IN THE TRANS WAS THE PROBLEM. WE HAVE A 1998 BUICK AND IT SHIFTED VERY HARD AND LATE ON THE 1/2 SHIFT, PUT A SCANNER ON THE CAR AND TOLD US HOW LONG IT HAD BEEN GOING ON AND WHAT KIND OF DAMAGE IT CAN CAUSE. DROPPED THE PAN AND FOUND METAL AND CLUTCH MATERIAL IN PAN, AND TOLD US WE DIDN'T OWE THEM A DIME. WELL WE WANTED TO FIX THE CAR AND THEY CAME RIGHT IN THE PRICE RANGE, PLUS FIXED THE SWAY BAR LINKS WITH NO LABOR CHARGE, JUST PAID FOR THE PARTS. GAVE US A 12MONTH/ 12,000 WARRANTY. HAD US COME BACK IN A WEEK AND CHECK THE CAR OVER. DON'T THINK THIS CAR EVER SHIFT LIKE THIS, JOB DONE RIGHT AND ON TIME, 3 DAYS. THANK YOU MR TRANSMISSION, JOHN AND STAFF. WE WILL TELL VERYBODY WE KNOW ABOUT YOUR SHOP. KEN KEENE