Auto repair service near Lake Barrington, IL

DO NOT DO BUSINESS WITH THESE PEOPLE. Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

DO NOT DEAL WITH THIS COMPANY. They are LIARS AND RIP OFFS. My next step is to expose them via Channel 5 news, anyone looking to get on board let me know. I purchased my my girlfriend a 2005 Volvo S80 for Valentines Day from Alpha Motors on Feb 13, 2012. Along with the purchase of the vehicle, I was told I will get a an extended warranty through Alpha Motors of Westmont. Come to find out it was a lie. they charged me and extra $1,600.00 which I had to pay in order to obtain a warranty and close the deal the extra money was tacked on to my montlhy car note. ALPHA MOTORS NEVER PAID THE WARRANTY COMPANY FOR MY WARRANTY PLAN . Its all a lie to get you to purchase the car!! The Price of the warranty is on the consumer/buyer.. I found this out 8 hours after having the car, I took it to Volvo for repairs and the claim was denied... Come to find out, the warranty is only worth $3,000 dollars and once any repairs are done, the warranty is no longer any good!! So my newly purchased car ended up with Alpha Motors for 30days waiting to get repaired, once delivered to me, They promised Jerry Arquines ( Sales Manager ) Frank Stanghellini ( Finance Director ) and Alber Youssef (General Sales Manager ) The car was in tip top shape and if not, they will refund all my money spent on repairing the car along with my down payment of $3,000.00 dollars To date, Alpha motors is refusing refund any monies, and has the car back in their possession!!! as well as never fixed any repairs needed. on the car. they are refusing to admit fault as well as refusing to answer my calls. DO NOT DEAL WITH THIS COMPANY. Alber Youssef told me I would have to sue him to get my money back and he doesn't care about any lawyers, because he has 3 lawyers who sit around and do nothing but wait for people like me and will eat me alive..

This place is my heaven on earth. If i could give more stars i would. Weve had them work on our 2009 yukon denali, our 2012 chrystler 300, and our 1999 mitsubishi eclipse. The last job i brought them was a 1987 Chevrolet C20 pickup. The transmission needed a rebuild. They did it in under a week, and they even beefed it up for just 100 more bucks! It was smooth, down shifts were incredible, the whole shabang. Everytime i hear someones having a problem with a car we dont know how to fix, this facility is my first recomendation. These people are so great, ive called asking their opinions on a noise and instead of giving me the same old same old ever shop does, "well.... youll have to bring it in and well charge to look at it" theyve helped me over the phone asking to describe it. Ive even had the receptionist pull a guy from the garage for his opinion! The only bad thing i have to say is, ive called numerous times to set up an appointment and tbe problem gets fixed by itself or i fix it, then forget to call and say its a no go on the appointment, or i do call and i emd up canceling. I feel so bad every time i do it because they are really good people! Thats my fault not theirs though. I have a 1973 corvette that was recently involved in a rear end hit, as soon as the body shop finishes with the back, everything i need done to it will be going to Natiomal Pride. I recommend this place to anyone with any car problems they dont feel confortable with doing! Dylan S. Gurnee, IL

I called on the weekend (Saturday) to make a appointment to get my car fixed. Was almost un-drivable and my only car, so I needed it fixed a-sap. Soonest appointment wasn't until Monday after weekend at 10am. First off, when I showed up for the appointment the guy made it clear that not only were they not able to work on car today but probably wont even fix it that same day. After I explained that I would just take it somewhere else since it was my only source of transportation, he said he would try to work on it and see what he could do. Wondered why I even made a appointment. I explained to him what I thought the problem was and made sure he called me as soon as he knew for sure what the problem was and so I could give him permission to work on it. (Depending on the cost needed to make sure I could afford it) Before I left he approached me "beating around the bush" Saying things like "It's bad and going to be expensive" Not wanting to give me a exact quote. (Keep in mind I had gotten a quote on Saturday for the replacement of a water pump including labor at $330.) He tried to give me a explanation that is was leaking something with the coolant, making it obvious I had a blown gasket and that it was not the water pump that needed to be replaced. After asking him about 4 times what it meant and how much it was going to be he finally said it would be at least 10 hours of labor which alone could be about $1000. I told him to please double check and call me to make sure it was in fact the problem. I was devastated... He said he wouldn't know for sure till about a hour when the car cooled off. Three hours later I had my husband call him to find out what was going on since I had not heard back from him. He told him the same story. I then called and explained to him I would be picking up the car simply because I could not afford it at the time. Myself, I was thinking if I am going to pay that much money in labor alone I want a second opinion. Well lets jus

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

I have owned many cars, so I have been in many show rooms and spoken to many sales representatives. Never have I dealt with such a professional, helpful and knowledgeable staff, whose sole purpose is to make sure that the car buying is not only a pleasant experience, but certainly an excellent one. These guys are nothing short of magical! I will recommend Mike Anderson enthusiastically to anyone who is looking for a car. Thank you again for working on my behalf.

Dan is great ! the best place ever, he is very moderately priced and will always tell you the truth about your car. i gave been going there for 4 years

Expert Volvo mechanic knows how to find problem and fix correctly. Honest and fair priced. Also a great person, He is able to work fast to accomodate schedules and gives great service. This mechanic helped me with my volvo and I trust his opinion. I Never have go to dealer again! I appreciate the service and prompt attention. My vehicle runs great thank you