Auto repair service near Lisle, IL

A complete and only BMW and Mini repair and service center.

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

I bought a Honda Civic 2003 recently from this company. The owner, Mike is not a reliable person, neither this company. He advertised this car as a car with clean history, no accidents, 88k mileage with replaced engine.I believed his words as he said he'll not sell bad cars. He was not ready to allow me to take it to a mechanic to get it checked. Since I was looking to buy a car immediately, I paid him the money and took car with me. When I checked CarFax with the VIN#, I was surpised to see that car had an accident. And the car had 173K mileage. I called him to ask about this and he continued to support his false statements. He claimed the owner from whom he bought this car didn't provide him the document to show the engine replacement and the correct odometer reading as well. At the end he advised me if I'm willing to sell the car at a later point of time, I can take it to him and he'll buy it for a less price. Please do not buy a car with this dealer. He is not at all reliable.

Experienced general mechanic. Very honest and reasonable. Have been highly satisfied the times I've used their services. Have recommended to friends and family.