Auto repair service near West Chicago, IL

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

Called to get the engine seals replaced, he said they do that repair but it was miss diagnosed and hade me spend over $600.00 with no result complete rip off, put a faulty part on my car which I needed replace again within a year, did not acknowledge. I would not recommend this shop for any work on the car

What a joke went back for the same problem four times! first it was battery, then alternator, then wiring then we don't know! Go to the dealer! I spent 2000.00 and my car keeps stalling ?!?!?! I went to the dealer and spent a whole 98.00 and car has been fine.I will never ever go back to marco and would suggest everyone do the same this guys are terrible!