Auto repair service near Milton, MA

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

I thought it was almost impossible to find an honest and fair auto mechanic. Keith Cournoyer the owner of the shop explained everything that needed to be done and the cost. He gave me time to compare prices and do some research to make sure I was getting the best deal. His price was by far the lowest. He told me it would take about 3 hours, he called me in two!!! The car is now fine. He was fair, fast, and honest, and I trust him. Will not go anywhere else, and reccommend him to everyone.

found this shop doing some online research. Small family run shop with attention to detail and very nice mechanic George. After visiting a few shops in wilmington that had mechanics who didnt seem like they cared about the customer, i found georges shop. Great guy, great work, fair prices!!

Great Job by Chris just bought a Wrangler, awesome place.

This is a great local business .the owner Fred is fantastic. Very humble guy very hard worker always treat people fare and cares about what he does Dave Weston

My Elantra is running great thanks to you guys there at broadway tire. Honesty, something money can't by. and these guys are loaded with honesty and great service. tell all your friends, this place rocks.

CROOKS!! Joe belongs in jail! He is a liar and a thief! I bought a Durango a year ago from him and after months of fighting he finally took it back and NEVER made good on the refund owed to me, So he never gave me back the money owed to me and still has the Durango... Joe you are a Thief, you STOLE my money and the DURANGO!!! I am going to sue you! You have been ignoring me for way to long and I want my money back. Mike your no better!