Auto repair service near Pepperell, MA

The front desk receptionist is very unwelcoming! Shawn was great. I would like to know why I was charged extra after getting alignment. The reason giving was “we have to pay bills and keep the lights on”. I was also given two different quotes when inquiring about rear camber arm change.

I had a flat tire a week or so ago, called AAA to have it towed to Tosti's. Chris called me after he had a chance to look at it. It needed to be replaced and the other tires showed dry rot. It was decided that 3 needed to be replaced including the flat. I was quoted an estimate. It was Thursday afternoon, but was told they would try to finish it by the end of the next day (Friday). And they did. I've been a customer there for a few years now. I wouldn't go anywhere else. And the cost was less than the estimate.

This place is spotless!!!! Kevin was fantastic, had my vehicle in and out quickly. Great customer service, great price, great people... What is there not to love. Will be a repeat customer for years.

PDM is great. They never try to sell me anything, they just tell me what's wrong, and fix it fast, and they always stay around the estimate. The staff is friendly and the costs are low. I'll be bringing all of my vehicles here.

I would not come to this shop again. It seemed to me at first like this was an honest shop. The reason I agreed to service my vehicle there was because they gave me a reasonable quote on installation of struts. A mechanic who worked on my vehicle did a bunch of work. I paid for all the services, but they did not change the brake fluid in my vehicle. I learned 2 months later about it when I went for oil change to a different mechanic. He showed me the test strip that the brake fluid was not changed. Also the type of oil they put in your vehicle is unknown. But they take a big advantage of a customer since for the full synthetic oil change they charge the double price. I would not recommend this shop!

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