Auto repair service near Raynham Center, MA

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

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Make sure to take physical pictures of everything that is broken or needs repair that you’re already aware of, prior to bringing your vehicle into this shop. They will exploit those damaged/failing parts and cause further damage to them. It seems to be part of a ploy to generate revenue for their shop because they will then try to get you to make the repairs there. Don’t expect any accountability either…. They seem to have temporary amnesia when confronted about damage that they were clearly responsible for. Alan Symmes and company - stop believing that each customer that steps foot in your shop, is as naïve as you paint them to be. These are the types of mechanics that will pull the bait and switch on you, if presented with the opportunity…. You know, replacing your new parts in working condition with used/failing parts to swindle honest customers out of their own money.

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Do do yourself a huge favor and do not go to King Philip Motors. I bought a vehicle from deal three months ago it’s been a nightmare dealing with him ever cents my first problem was the day I drove off the lot my truck started to overheat immediately I took the truck back in two days for a deal to fix it he did at no cost as it should be but his warranty is horrible 30 day warranty you pay half. But when I asked how much for the next problem he could not give me a estimate. I asked other mechanics and they told me this was a three hour job approximately $300 but Dale would not give me any idea. This was a problem. He could say anything after the job was done. He could say it took 10 hrs. I had no way to disprove this. But I didn’t have to worry because after dropping it off three times. Accidentally two weeks without my vehicle

I had my vehicle towed there to be worked on and Billy the owner said he would get it done that week. 4 weeks later it still is not fixed he refuses to return calls . No one picks up a phone in office at all so you can ask what is going on .Last week I went there he said give me two days I will have it done , called and went there on Friday (two days ) and no one was even working . Called left a message no returned phone call. I called today no answer I left a message that if I don't have my car buy wednesday I will report it stolen. I can't even go pick it up he has my keys !!!

My father bought a car from them and they were very nice. The problem was when he took the car home. It started having problems within a couple of days. I advised him to go back and speak to them about it because it could be something simple. I guess I was thinking that a business would want the customer to be happy, but instead, they told him they could do nothing about it. What is that? I would think that it would be in their best interest to at least pretend that they were willing to help, since they have mechanics there. I know that it's a used car and I do expect that it will eventually have issues, but not 2 days later. That's not good business and maybe they don't need the businness! If that's the case, then they are going about it the right way.

Station 7 Motors in New Bedford, MA has a bunch of junk cars and they lie about everything they do not change oil on any of the cars or flush the old fluids they will tell you anything to sell YOU A CAR do NOT BUY A CAR FROM HERE !!!!!!! RIPOFFS