Auto repair service near Webster, MA

his is what happened to me On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.

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