Auto repair service near Westford, MA

Oil change and lube went as always. I was unaware that the inspection process was no longer part of the garage, but rather the dealership. The guy running that needs to learn how to relate a bit better to customers.

This place is spotless!!!! Kevin was fantastic, had my vehicle in and out quickly. Great customer service, great price, great people... What is there not to love. Will be a repeat customer for years.

I've never had such a positive and trusting experience buying a used--or even a new car! Truly amazed at how nice these guys were, and how easy and accommodating it was to buy my car. On my "A-list." They have a new repair facility as well, I wont take my car anywhere else. -Terry Vital

Excellent and quick service. Done a fantastic job and recommend them. Barb Humphrey

The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else

Excellent service, cordial, prompt and, most importantly, honest and very professional. They always do an excellent job! A+ rating!!!

I feel the repair was done well on the brakes, haven't had a problem. My biggest complaint is I made an appointment I believe monday for a 8am appointment on Thursday. I arrived on time. When I went to the shop to check on my car around 3:00pm they had not taken it in. They told me they were busy and other cats had came in. I feel my tile slot should have been honored and they should have taken my car in as scheduled. They did not start my car until the following day, and never notified me of this, if I didn't go down to the shop I would not have found out.

I’m always in and out quickly and have had no issues with service. Also, pricing is very reasonable!

We purchased a car for my daughter. within 24 hours, we had a problem with the car. We were concerned about its safety based on how it was driving. Since we are two hours away from this dealer, it was not reasonable to bring it back to them so we brought it to a local service center. They agreed it was not safe to drive without checking it out thoroughly. Their person who power washed the car, got water in the area of the spark plugs. We needed to make sure water didn't seep underneath. Autos Unlimited tried to talk us in to drying it from the outside but not opening it up to make sure there was no water underneath. We were not going to allow our 20 yr old daughter drive a car we were not sure was safe. It turns out, there was nothing was seriously wrong with the car and it only cost $45 (+ our time and aggravation) for them to repair the issue. We faxed the invoice to the dealer and told them we expected them to pay fora the repair since it was their fault and the car was under the 30 day warranty, but they still have not paid the $45 bill. We have called and faxed but no action on their part. I would never buy another car from them.

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