Auto repair service near Frederick, MD

Overall a great place to go. I wouldn't take my car anywhere else. That said, they WILL up-charge you signifcantly to change your engine and cabin air filter. The guy said that to change a cabin air filter, it takes 30 minutes to access the filter itself, thus necessitating a charge of $50 for parts and labor. I knew that was patently false, as it can be easily accessed on my vehicle (2013 Accord) through the glove compartment, which unhinges without any tools. I bought the same cabin air filter from NAPA auto parts for $15 and installed it myself. Essentially the same speech was given for the engine air filter, and I did the same thing. BLUF: Know about how much something should cost and how easy the job is to do it.

we took it to a different shop to have the tires installed. They discovered that a control arm was bent leading to the alignment problem--no doubt caused by the force in the accident that destroyed that wheel well. We brought this to the attention of Carlisle, which at first has lost all documentation of the alignment (Dulles Auto Body kindly walked it over), and refused to take any responsibility for the issue. We have tried repeatedly to come to an amicable agreement with Carlisle Auto--something that could reassure us that these mistakes won't happen again and that will fairly compensate us for the mistakes in the past. Wes, the manager, talks very kindly, but only points out that those staff people aren't there anymore, implying that since those employees have left, Carlisle has no responsibility. He apologizes without ever making any attempt to rectify the situation. We've repeatedly tried to get a hold of David, the owner, through e-mails, calls, and even a message left with his wife, but we've gotten no answer. So if you want the work done right, and not lied to when it is done wrong, I think you should look for another mechanic. This one is more concerned with laying blame elsewhere and taking your money than actually doing a good job.

At Brown's Dulles Nissan, our experienced staff is eager to meet your car-buying expectations by sharing its knowledge and enthusiasm with you. Feel free to browse our inventory online and schedule a test-drive at our dealership, located at 45155 Towlern Place in Sterling, Va.