Alignment service near Waterford, MI

I've had my car repaired a few times at the Firestone on Haggerty between 7 and 8 Mile Roads in Novi. I've always suspected they were ripping me off, but because the jobs were typically relatively small, I put up with it. My most recent visit was the proof of their character. I came in with an exhaust leak with my 200,000+ mile Honda Accord. Jacob came out and told me the job would cost $2,100 because the entire exhaust system was rusted out and was hanging on by two O2 sensor wires. Otherwise the whole system would drop onto the road. He said it was very unsafe. Not wanting to spend that kind of money, I took it to S&K Muffler in Royal Oak, MI and ended up paying $733. When I mentioned my experience with Firestone Complete Auto Care, he said the system was not hanging on by two wires, but was fully attached and in good shape. Also, the $560 catalitic converter Firestone claimed was rusted all the way through was fine and in good working order. Consider this store (possibly the entire franchise) Firestone Complete Auto Ripoff Centers.

Trustworthy auto-care isn't easy to find, unless you're in Northville it seems. Chris Myers

A few months ago the shop owner contacted me directly and was very apologetic, polite, understanding. We spoke about my experience & he remained very professional. I was impressed that he reached out and eliminated my worry. I will definitely return as they are a reputable business who clearly values their clientele.

I still can't get over how smoothly my car is running! Thank you for the great service, hospitality, and explaining things in an understandable way. I usually dread taking my car into anywhere for service but I feel like I now have a trusted place to visit when needed. The process was quick and thorough and everyone I interacted with was pleasant. Thanks Justin and team!

I've been working with J&D for longer than I can remember... I can't imagine going anywhere else...They are always there when I need them!

You sent an email for repairs on a Jeep 4x4, we have never have or had a Jeep vehicle You better check you records We have have had our vehicles repaired at your garage for YEARS and you send us repair notice for a vehicle we have never had owned EVER. No wonder we have not had any repair work done at your business recently. You will probably just brush this off but we are greatly disappointed. The Staffords

I was given a verbal estimate of the costs to fix and the estimate was correct. They promptly went to work on the vehicle. I am always pleased with the amount of effort these guys put out in order to resolve the source of my problem. See you agin soon.

The continued professional attitude of the Firestone Team at the Madison Heights, MI store is amazing. I purchased 4 new Firestone 710 tires from Jeff and Pat and they were installed and the ride and quiet support were as they said they would be. I always appreciate their demeanor because I deal with the public and it is tough to always be on top of your game. The reality about purchasing items for your automobiles is to maintain a 100% trust and belief that you are being treated with respect when you drive into their facility. After several years I may be biased, but my father operated a Shell station for over 35 years in Dearborn and he taught me to respect good work and honest dealings with your customers. Jeff I appreciate you and your crew and will continue to herald your work to everyone I know. You are family!

John is one of the nicest people I've had the pleasure of dealing with. He's very friendly and very knowledgeable. Sara P. Detroit MI

Best car I ever bought runs great no issues and I got it for the best price