Auto repair service near Hugo, MN

You business look good for the outside. But when you get inside and communication, what's your customers?. I think you are to take the people in and show him what they need. Not just put my car in public S8. This is what's happening. I work hard for my money and not give me the way.. Minneapolis is where I live and Minneapolis. Well, i'd like to spend my money help my Neighbors.

I take all of my vehicles to Auto Works. I am 100% satisfied with the quality of work performed by Auto Works. I trust that the job is completed at the highest level of service. Rose and Tom are experts at customer service and always have been friendly, knowledgeable and professional. I highly recommend taking your vehicle to Auto Works. The experience is exceptional. They are the best and set the standard.

I have been bringing my vehicle there for years to get tires. Never had a problem. Recently when I bought 4 tires and wanted them installed, I was told that there was an issue in removing the rear two and replacing them. There was no problem with the front 2. I was told that the rear two were torqued too tight, and that was the reason why they couldn't be removed. All 4 tires were torqued to the same tightness. So my question is, how could the front 2 be removed, but not the rear? I took it somewhere else, and they had no problem with removing the rear tires. Obviously, the person who was working on it had no idea what they were doing. Needless to say, I will not be bringing my vehicle back for any type of service. You should look closely at the people you have in your service department, and see what the problem is.

I called in a panic right when they opened at 8am on a Monday due to my car giving me lots of trouble over the weekend. Dave not only got me right in as a priority, but he gave me a ride to and from my home so that I could work from home while my car was being fixed. This kind of honest, and caring customer service just isn't common anymore. I had my car back running great as ever by the end of the day and the cost was extremely reasonable. The estimate was not only given to me verbally, but also emailed to me to see what work was suggested. I was able to then make a choice on the work. I trust this shop. Thanks Dave!

Nick and the rest of the guys are great! I would recommend them to anyone in need of an honest and reliable auto shop! Jack Nordmeyer

I brought my car in for a brake job after a couple years of general negligence. I am just over 100k miles so it was no shock that they had many recommendations for additional repair other than brakes. They called before doing any work and explained in detail what was needed. I was able to decide what I wanted done and what I would like to postpone or do myself. When I advised what I would like them to skip doing, they didn't lecture me or question why I didn't want that particular service done. They were very patient. I felt that their prices were very fair. Much less expensive than chain shops. My total ended up being less than what was quoted as a particular job (replacing a seal) took less time than they had anticipated. Through personal experience, I know a lot of shops charge for the hours that is standard for a particular job regardless of the hours it ends up taking. I almost expect it at this point and was shocked that they were honest about the hours worked. I tend to avoid car repairs due to the fear of getting ripped off and generally dealing with poor business practices that are common with car repairs. I was so pleasantly surprised that this is not at all the case at Action Auto. I will absolutely be back and will likely take better care of my car because I feel comfortable with the staff and the business. Claire Byerly

I had never used a body shop on my own but have been to one that my insurance covered and I had no choice of location. I was a bit nervous about using Oscars because they didn’t have any negative reviews. In the end I wanted to support a local shop so I chose them. I have NO REGRET. They explained everything in detail, offered a few options for a solution, sent me pics since I was out of town, and were able to complete the work within the estimated time frame. I feel good about the transaction and recommend them highly. Though I hope to not need their service again, if I am that unfortunate I will definitely go back to Oscars without a second thought.

I've had nothing but good experiences with Alexander's.

Be very careful when dealing with this shop. I was given a fair estimate for replacing my brake pads and rotors. Later that day they called and informed me that my calipers did not work properly and the amount they wanted for the repairs sky rocketed, The bill more then doubled their first estimate. After being told of this, I told them I was going to come pick up my vehicle and they tried to convince me it was unsafe to be on the road and my safety was at risk. After dealing with all this a brought my vehicle to another shop and found out they had damaged my front caliper and attempted to pass this off as existing problem instead of damage caused by them. I would not trust this shop with my vehicle again.

Serving the Twin Cities Metro since 2008, we are a family owned and operated business that specializes in the repair and maintenance of BMW, Mercedes-Benz, Mini Cooper, Land Rover, Jaguar and other European vehicles. We offer the following: -3 year/36,000 mile nationwide warranty -FREE car wash and local shuttle service -Customer rewards program available -Comfortable waiting area, Wi-Fi, after hours drop-off -Towing & vehicle pickup and delivery -We honor extended warranties -Oil change loyalty program (after 4 oil changes, the 5th one is FREE)