Auto repair service near Northwest Plaza, MO

Having bought a car from this location, was happy with the vehicle...however, upon trying to license the car, realized quickly that they failed to have me sign the proper paperwork for the title, which state police told me is illegal to sell a car without having this done. After weeks of calling, reporting to the circuit courts and BBB, I finally reached them (still, they never called, although claimed to). When finally resolving that issue, the DMV noticed that when they purchased the vehicle, it was signed by a different person than who originally bought it. A very helpful attendant at the Harvester, MO's DMV then called to try to resolve the issue with Mid Rivers directly and were told (by the owner/manager) Gary that it, and I quote was 'not their problem'. Buy from here at your own risk. Again, the car I purchased runs perfectly and no issues, but they do NOT care about their customers. They deserve zero stars AND in my belief, should be shut down.

AVOID AT ALL COST. If one star could be given it would. Repaired minivan, put in lesser aftermarket parts without asking or telling that non-original parts would be used. When part failed, wouldn't agree to either of the two reasonable restitutions offered and s basically told to get out of the shop. This same shop didn't repair a bolt in a tire that was brought in, and paid for to get repaired. When confronted, shop claimed it was a DIFFERENT bolt in the same tire that just happened to be in the same region and be the same size. This is also the same shop that told us we had a cracked oil pan, that never turned up again as an issue at this shop (despite never being fixed), never leaked oil and has not been found by two other shops.

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

Full service auto repair and quick lube.

I had Schiele replace a motor in my 65 F100. I provided the used motor to replace the existing one. I was very happy with the result. The mechanic's name was Aaron. As an example of how conscientious he was, he put a little oil in the cylinders and cranked it before actually trying to start it. This was probably a very good idea since the motor hadn't been run in a while. Aaron was willing to explain anything he was doing and didn't seem to mind that I came around often during the work. The project was completed in a timely manner and from my memory, slightly below what the initial estimate was. Keith Morehead

These guys rock! Took the time to explain my front end repair. Even took me to the vehicle to show me. I trust them completely. It feels good that I can take my vehicle to a place that's not out to take me.

Had a great car until I took it to Complete Auto Repair. After spending over $5,000 to have lots of work done, including replacing a bad hub, the car went in for a tuneup and a thermostat, for which Mr Kachkovsky informed me that the gaskets were bad and had to be replaced. This was the second time he hold me the gaskets needed to be replace. The car was not looked at till day two after the appointment. Told him not to repair the car, I would pick it up. Mr Kachkovsky told me the the tuneup (plugs, wires, etc) was completed and therefore he was paid for the services. The car was taken to a reputable dealership and the thermostat was repaired. NO problem with the gaskets. Six months later the car is running horribly. Took it to the dealer who told me needed a tuneup (plugs, wires) and that the hub that I paid Complete Auto Repair to replace had not been replaced and was still leaking. Apparently Complete Auto Repair was paid several thousand dollars to store my car on their lot since they did not do the repairs. The dealership did give me the parts that were not replace as Mr Kachkovsky had told me and was paid for. A refund of the funds that were paid for work that I can provide proof for that was not completed was requested. Mr Kachkovsky, by not acknowledging my letter for the request, has refused to refund the monies paid him. Tried to complain to both the ASA and the ASE, only to find out that the buesiness is NOT associated with either and is therefore falsely advertising association with them. My suggestion, DO NOT USE THIS REPAIR SHOP.

Re-Sold Car I Bought To Someone Else! I bought a car over the phone on Saturday morning because I live 30 miles away and I'd been to the dealership twice already. The salesman told me we had 'locked it down' and the car was mine and asked that I wait until Monday to pick it up so he could get the commission because he would be off work. I agreed to this and Monday morning came and I received a phone call from another salesman telling me they sold my car to someone else and I'm just out of luck. What a horrible experience from start to finish. I made 2 prior offers on this car at the dealership and both times I was walked out the door without even getting a counter offer. A few weeks later the car price was lowered on autotrader to only $500 more than my original offer. So I emailed them through autotrader reiterating my offer. A sales person called me and we closed the deal over the phone. For whatever reason their manager decided they don't want to sell the car for that much or to me and cancelled the order with me. I do not believe they really sold it because the car is still listed on autotrader for sale! This was a gift for my pregnant wife who is now very stressed out and upset for no reason. Buying a car is supposed to be a great experience and a happy time. These guys jerked me around then jerked the sale out from under me. Unacceptable guys, there is no excuse for this.

They topped off my anti freeze with the green stuff instead of the orange stuff.

I agree with Gene. In my case I drive a diesel Sprinter, very hard to get good service on to begin with because it is all German. I live in Montana too. I was referred to Westport Autohouse by a friend whose personal experience was very similar to the other review. So I called and made an appointment. The owner - Mike- insisted that because he had to order parts I should plan on leaving it overnight. I told him - Ok but- I had to be finished by 4 PM on Thursday since i had to be in another part of the state for business on Friday. The initial estimate was fine and was accurate to what needed to be done according to my research on the problems and the symptoms. The final bill came in a bit higher but they had completed all the repairs, the van drove smoothly and perfectly for the first time in months !! I am elated. I had been in a Mercedes Benz dealership earlier to get the same things done and they wanted over $2,000 more and most of that was for the wrong stuff anyway. I highly recommend Westport Autohouse and plan to use them every time I need a repair in the future. Tim B.

Amazing customer service! I was given a breakdown of services I would need ..they even offered discounts. They were really honest and answered all of my questions. Also given their opinion on which services I should prioritize since I wasn't able to pay for all of the services that day. 100000% would recommend to everyone. Especially if you're a woman because I didn't get the vibe that they were trying to take advantage of my lack of knowledge. Leanna B. Saint Louis, MO

Great people at this shop. They brought my MGA back from the dead, and stayed within my budget. They had lots of neat cars in the shop for service and restoration from the major and minor British makers (they had an Alvis car in for restoration during my MGAs surgery.) Check these guys out if you get a chance, I'm sure they can help you out with your British car needs. Jerry Lin proud MGA Owner.