Auto repair service near Durham, NC

0 Stars!!!! My husband and I recently took in my mother and were looking to purchase a vehicle for her. I really should have read the reviews for Tri State Auto Broker before trusting them. Our options for a vehicle were open as long as it was reliable, had a working air conditioner/ heat and decent tires. I understand that an older vehicle with miles would need some work done but never would I have imagined what was to come. My husband visited the dealership to look at the vehicle of interest. The dealer advised us that we wouldn't want to purchase a Saturn as the repair parts are hard to find. She then showed him another vehicle which performed well during the test drive. He eventually purchased the 2005 Chevrolet Malibu (with only one previous owner and clean carfax report) and decided to leave the vehicle there until I got off of work to return with him and drive the vehicle back home. My husband was advised by the dealer that if any issues were to occur to contact her immediately and she would ensure that all would be rectified. Once we returned to the dealership (after hours), we decided to stop by the local Wal Mart and purchase a few item for the car like floor mats etc. On the way to the store, the engine completely shut off. We pulled to the side of the road and checked the car over. A couple of the spark plugs were slack so we pushed them in which helped a bit. On the way home, the vehicle continuously maintained a low idle and would shut off. We took the vehicle to our local mechanic who looked the vehicle over and repaired the vehicle. The map sensor, spark plugs & wires, O2 sensor, and several other things either did not work or were in need of replacing. The repairs and oil change cost us a little over $600.00. We called the dealership and actually spoke with the owner. His lack luster response to the issues that occurred were down right disrespectful! He then advised us that he could replace the battery for us. We advised him numerous times that the battery was not the issue, however, he insisted that he could only assist with providing a new battery. Clearly this dealership is only concerned with getting their vehicles off the lot and have a true disregard for their customers safety!! We are very honest people and have children that will eventually need a vehicle. We would have loved to establish a relationship with a local dealer and would have relied on them for future business. Yet they have tarnished their reputation with us and we will make sure to warn any individual looking to purchase a vehicle. I would have understood and rationalized the vehicle issues if the owner of the dealership had taken the moral route and assisted us with the repairs required to render the vehicle safe. Never again will I or should anyone purchase a vehicle from Tri State Auto Borker!!!!

Complete automotive service and support NOT limited to just transmission. Technicians have more than 20 years experience each, diagnostician has more than 25 years experience. Drivetrain and undercar experts, NC Transmission has the solution for your automotive needs.

The staff at Maxwell went above and beyond to get me a great deal on my new Volvo. They made the whole process fly by. Thanks again, I love my new car!!