Auto repair service near Matthews, NC

I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte. P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise.

GREAT WORK ON MY CAR A 1970 VW SUPER HE KNOWS WHAT HE IS DOING HE IS THE ONLY ONE I WILL LET WORK MY VW JOHN ASH CONCORD NC

Very friendly and honest. Serpentine belt failure shredded lower radiator hose. No part available locally so car basically disabled. Kim drove me over to car rental facility. Remained in parking lot until sure I was in a vehicle. Part came in late on a Friday and car repaired. Shop closed Saturday but Kim gave me personal cell number and told me to come pick up Saturday morning so I could turn rental and save a few $$s. I asked questions about servicing another VW I have and they were upfront and honest about needed service and recommended intervals.

Awesome service as always

Full service Auto & Diesel repair.We service and repair all makes and models of cars and trucks.AnYthing on wheels! Heavy equipment also. CAT certified. Fast,affordable quality work. 0% mark-up on parts and 1/2 the labor rates of most shops and,in total, 1/3 what a dealership will charge you.Keep more your money in YOUR pocket not someone elses! Honest,reliable,courteous service. NO PARTS MARK-UPS!! No charge( free)diagnostics when you have repairs done here. Extended hours available on request. Pick up/drop off available. Call for a FREE estimate today! 704-933-7939 SHOP or reach us anytime by cell and we will be there for you 704-431-0192 CELL We strive to let people know that there ARE,still, honest,reliable,affordable repair shops.We are proud to be one available for you. Stop jumping around from shop to shop trying to find a fit.Looking for someone to treat you right.Someone to care for your vehicle and your wallet as if it were their own :) When you have one shop,for all your needs they get to know you and your vehicle,saving you time and money in the long run. We also repair,refurbish and paint Bobcats,skidsteers,loaders,dozers,semi-tractor trailers and,again,we do NOT mark up parts and we charge standard rates no matter what make and model your vehicle is.Gas or Diesel. _______________________________________________________________________ Tags:Oil Change and Lube, AC and Heating Repair, Alignment Repair, Alternator and Starter Repair, Auto Inspection, Auto Repair, Brake Repair, Cylinder and Block Repair, Diagnostic Services, Engine Repair, Fuel Injection Repair, Mufflers Repair, Radiator Repair, SUV Repair,Tune up, Exhaust Repair, Fleet Services, Catalytic Converter Repair, Steering Repair, Suspension Repair,Timing Belt Replacement, HeadGasket,A/C MAINTENANCE & REPAIRS,BELTS & HOSES,CLUTCH,BRAKES,COOLANT SYSTEMS ALTERNATORS,CHECK ENGINE LIGHT,CV AXLES _______________________________________________________________________ Acura,Audi,Buick,BMW,Cadillac,Chevrolet,Chrysler,Cummings,Detroit,Dodge, Ford,GMC,Hennessey,International,Jeep,Lincoln,Navistar,Ram,Saleen Acura,Daihatsu,Datsun,Honda,Infiniti,Isuzu,Lexus,Mazda,Mitsubishi,Nissan,Scion,Subaru,Suzuki,Toyota,Yamaha.