Auto repair service near New Hill, NC

Performance BMW located at 1810 Durham-Chapel Hill Blvd. in Chapel Hill, NC services vehicles for Auto Repair, Used Car Dealers and Auto Dealers. Call (888) 378-7991 to book an appointment or to hear more about the services of Performance BMW.

Longtime Customer - No More I have been going to F&F for the past two years and recommending them highly to anyone that would ask. It seems that something has drastically changed. My previous mechanics were not around but the owner was there so I was happy to deal with him. I took the car in for an oil change and NC State Inspection. Red flag #1 - Not taking my "no" the first time. I received a call from him a few hours later letting me know that the car needed more work associated with an oil leak. He quoted me about $475. I refused the additional work and let him know that the oil change has been around for years and that we routinely monitor the levels. In 2009, we were told that the fix for the small oil leak would cost "more than the car is worth". So we have continued to drive the car and monitor our oil levels. After refusing the service, he let me know that he was not "trying to make money on me" but that "the car could catch on fire" and "the air filter is incredibly dirty." I told him again, no that I don't have the budget for now and that I am not going to proceed with the service (I change the air filter at home and yes, it was due for a change.) He recommended again that the service be performed and I sternly told him that I would not be paying for the recommended service at this time. Red flag #2 - Charging for a service that was not finished/completed before telling me that it was not finished/completed A few more hours go by and I call to find out if the car is ready. "Yep" it was so I walked up the street to get it. After swiping my card for the $30.00 inspection fee and the cost of the oil change/labor he proceeds to tell me that I will need to drive the car around for about 100 more miles because the system was "not ready" to be tested and that it could have been reset if the battery died or the light was reset. We had actually had both happen. I had purchased a new gas cap from a local parts store and they reset the malfunction indicator light that was most likely being triggered from a torn ribbon on the old gas cap and the battery had died afterwards. Red Flag #3 - Would the recommended $475 service actually fix the issue? We continued to talk and I told him that we had been told by another mechanic that the oil leak would cost more than the car is worth to fix and asked him if he could assure me that the $475 quote would fix the leak. He said that he couldn't guarantee that because the engine is so dirty from the leak, he would have to figure out exactly where the leak is coming from so the cost could be more. Ok - so I pay $475 for?? Red Flag #4 - Offering to buy my car at a low-ball amount After I told him about the fix being worth more than the car is worth he said, "If you're serious about selling it, I will give you $1,000 fix it up myself and sell if for $3,000. That's a good college car and I can sell it to someone to drive for another 4 years around town. I said, "It would start at $2,500 if we sell it." He said, "In the condition it is in? You won't get that." While that may be true, it seems very odd to have the owner of a garage offer to purchase your car for undervalue and TELL you that they can triple their money by doing the repairs themselves. He then says again, "Talk to me if you decide to sell." Red Flag #5 - Oil Cap Not Screwed Back On I left the garage, drove the car home and popped open the hood to replace the air filter. I can't get the screws off the cover with my tools because they are on WAY too tightly. No biggie, I figure he can loosen them for me the next day. I happen to check the oil cap and thank God that I did. The cap was resting on the reservoir but had not been screwed back on AT ALL. Not one thing was keeping the cap on other than gravity. Good Customer Service I Was Used to for the Past 2.5 Years I called him the next morning and he was quick to loosen the screws on the air filter cover and apologize for the mechanic not screwing the oil cap cover back on. He said that he talked to the mechanic and that "we are all human." Yes. I agree with him there. As I told him: I wasn't mad; I just knew that it needed to be done correctly. Where it gets ugly I decided that I wanted to get a second opinion because all of the things mentioned above weren't settling well. After driving the car for a bit, I had it inspected at another local garage and it passed. I asked them about the $30.00 charge from the previous garage and they told me that didn't seem right that maybe he was banking on me bringing it back in to F&F and there wouldn't be another charge but that they should refund me if I didn't have it done their. I called F&F and asked for my $30.00 back and they told me that I could bring the car in to be inspected and there would be no additional charge but that the "state charges them the money and they are charging it to the customer." I did my research. Called the DMV License and Theft Department and asked them if a station is supposed to charge for a "not ready" inspection reading. They said "No. You need to report this to an officer next week. They are not supposed to charge for that reading." (This was the week of Thanksgiving) I called F&F and said I had called last week asking about the $30.00 refund and that I was calling again to request it. I told them I had the car inspected somewhere else and that it passed and I have the receipt. He said "I can't refund you the money." I said, "I called License and Theft." He said, "Well, I can give you back the $6.25 for the inspection fee but I can't refund the $23.75 because the state charges us and I have to pay my mechanics. After all of the things I have done to help you; I can't believe you are acting this way. You are one of those customers that I don't want to have." I asked him what he has done to try to help. I asked if offering to buy my car for less than it is worth was what he was referring to. At which point, he could not remember having that conversation. He then said, " I was just telling you not to give the car away." I TRUSTED F&F for years. I recommended them. I put my name along with their name. No more. All of this over $30.00 when I had spent thousands there before.

Our daughter is a student at NCSU and her car would not start ... We thought we would try a mobile mechanic instead of dealing with towing and repair at dealer. My daughter said they were extremely nice and replaced starter for less than estimate. Would highly recommend !!

I would like to post a big thank you to the wonderful folks at Raleigh Autocare - Trish, Brian, Kathy, Mike and Tim! You do fantastic work and I have been a grateful customer for many years now. You recently worked on my 2006 Honda and it is driving great now! Katherine Levesque Raleigh, NC

One of the last real Service Stations in the world. They will actually pump your gas! Even if you're filling up with the less expensive self-service gas they offer to check your oil and tires. I've been using this station for tire repair, batteries, oil changes, gasoline for 25 years or so. They are always efficient, prompt, and honest. -Stephen Hulme

Worked with Gray, he was great! Had my car complete in 24 hours. Also found the issue and was able to fix. Thanks!!!

Juanita S.9/1/2015Edit RUN RUN RUN FROM THIS DEALERSHIP. THEY WILL RIP YOU OFF IF IT IS AT ALL POSSIBLE. THIS IS MY 1ST NEGATIVE REVIEW THAT I HAVE WRITTEN ABOUT ANY COMPANY BUT I FEEL LIKE THE PUBLIC NEEDS TO KNOW ABOUT THEM. I ALSO HAVE CONTACTED USAA TO RECOMMEND THAT CAPITAL MOTORS BE REMOVED FROM THEIR PREFERRED DEALERS LIST. I bought a car from Capital Motors for my daughter on July 18, 2015 and I bought a replacement key through Capital Motors as the key that they gave us was busted. The salesperson (Calvin) said the key would cost an extra $500 so i PAID THE EXTRA $500 LIKE A FOOL. After several attempts to get the replacement key, my husband receives a call from Capital Motors salesperson (Calvin) tonight (8/28/15) and Calvin has the Volvo dealership on the speaker phone so my husband can hear their conversation. The Volvo dealership said the cost of the key and programming would be $189.00 so Calvin tells my husband that Capital Motors will write us a check for $189.00 KEEP IN MIND THAT WE PAID AN EXTRA $500.00 BECAUSE CALVIN SAID THAT WE WERE GETTING A DEAL GOING THROUGH CAPITAL MOTORS FOR THE KEY BECAUSE THEY HAVE A SPECIAL RELATIONSHIP WITH THE VOLVO DEALER.THE BIGGEST RIP OFF OF THIS ENTIRE DEAL IS WHEN I LOOKED AT THE BILL OF SALES PAPERWORK THERE IS NO MENTION OF THE REPLACEMENT KEY OR THE REPLACEMENT KEY COST SO THEY HAVE BASICALLY RIPPED US OFF FOR $311.00. THE ONLY PAPER THAT WE HAVE IS AN “I OWE YOU A REPLACEMENT KEY” SHEET.CAPITAL MOTORS RESPONSE TO MY BBB COMPLAINT WAS THAT THEY HAD NOT STATED A PRICE FOR THE REPLACEMENT KEY. THINK ABOUT IT, IF THEY DID NOT GIVE ME A PRICE FOR THE KEY THEN HOW WAS THE PRICE OF THE KEY INCLUDED IN THE TOTAL AMOUNT THAT I PAID WAY BACK ON JULY 18, 2015 AND WHY WOULD THEY HAVE GIVEN ME AN "I OWE YOU A REPLACEMENT KEY"SHEET ON JULY 18, 2015 if I hadn't paid them any money?

My check engine light came on in my 2006 Kia Spectra. I had the codes looked at, and I was told that I needed to take my vehicle to a transmission expert. I took my vehicle to Affordable Transmission and Auto Repair on Capital Blvd in Raleigh. My car was repaired that week at a much less price than anticipated. I just want to thank Eddie for a job well done and for his honesty. If you are looking for honest and reliable mechanic I recommend that this is the place to bring your vehicle.

Do not buy a car from these people! They are the worst! I have been dealing with these people since Memorial Day weekend! They do not have clean cars on the lot. They only clean them before they are about to sell them, and even then they will give you the car and tell you to come back tomorrow for detailing. They also promise to get the car into the shop to get repairs done that they PROMISED to have done. (Once they got the check from the bank in the mail of course) It's almost time for my first payment but you know what I keep hearing about getting the car repaired? Tomorrow, we can get it in tomorrow. I'm driving around with a MAJOR oil leak that they have put into the shop on 3 separate occasions to have fixed. They even took it to the shop next door to have someone look at it to tell them exactly where the leak was at so the other shop would know right where to look! Then they told me the shop won't be able to get me in until Monday. Guess what, it's Friday they have made no attempt to get the car in the shop to get the oil leak fixed as well as do other repairs on the car that needs to be done so that it is a SAFE vehicle to drive. Through the 3 months we've been dealing with these slack tailed heartless rip off car dealers I met many other people that were having the same difficulties. One of which even gave them over $13,000 that started having electrical problems. Auto Drive was unable to give them their money back but they would be willing to help them get into another (much cheaper) vehicle. Auto Drive LLC is not the type of company that cares about it's customers. They are the type of company that takes advantage of people that are unable to get financing at reputable dealers. I know I'm not the only one that has had issues with this car place. They took what was supposed to be a fun filled car buying experience into a nightmare.

First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.

Watch out, ladies. If you're married, the service mechanic and the service department manager will call your "significant other" and report your "bad" behavior. Yes, this was done to me yesterday. Just because I'm married doesn't give them the right to "tell on me". Oh My God! Grow up, grow a pair, Leith, and deal with the b****. If you don't have the guts, then guess what MY business, and I'm the one making this car payment, WILL GO SOMEWHERE ELSE. Ooooooo big bad Leith Honda. Yep, watch out for Damon, and the service manager. They'll tell on you in a heart beat. If I get called on the carpet, so do you. And my audience is the public.