I had a very rude experience with Russ the owner. Charged for repairs ... read more I had a very rude experience with Russ the owner. Charged for repairs that were never done to my car. Returned several time for follow ups to the same problems only to receive an annoyed answers from him and no further actions on their part. STAY AWAY AT ALL COST!!!
Bought a car here and only a couple days later started having trouble.... read more Bought a car here and only a couple days later started having trouble. The troubles did not end, it was one thing after the other until I finally had enough. Robert who is the owner is a GREAT talker, he talks himself up like nothing I ever seen, but when you have problems with the car and get (rightfully so) angry and frustrated he shuts off the charm and the real him comes out. He forgets you are the customer (maybe because he has your signature and cash already) and he moves quickly onto aggression and tells you to fix it or give it back- how dare you be angry that I Sold you junk! (that is his stance). Very frustrating, I lost a lot of money and I know these places are geared towards people with no credit or bad credit but please do not do it, you think you are in a bad situation now - trust me if you get a lemon like I did you will be in a worse position. Fast talker, Super nice and friendly and full of crap until push comes to shove. His detailing looks nice, I will give them credit for that cause the car was spotless when I got it but for sales he is a HUGE fail in my case. Anyone who can sell a single mother of 3 a car and take over 3k between down payment, monthly payments and repairs and not even give them back one dollar after nothing but hassle and problems is not a good person. Actions speak louder then words and I hope no one else finds out like I did. He covered his butt coming and going with all the papers I signed saying he had a right to keep all money but had I found one bad review on him I would not have shopped there, so I am hoping that some one else can learn from my mistakes and take heed to this review and run
Shady Liars! Warning! Do not buy a car here. I wish I had checked re... read more Shady Liars! Warning! Do not buy a car here. I wish I had checked reviews on-line BEFORE I went to Guru Auto World. If you're reading this, be sure to read reviews on other sites also. Do your research. This company has ripped off and manipulated too many people to deserve any business. I suspect some of the good reviews were written by Guru by the way they sound. Follow your instincts. I should have followed my gut when I walked in there and started dealing with the phonies, but I kept giving them the benefit of the doubt; until it was too late! I agreed on a car during the daytime, when I came back to purchase it the next night, their tone and attitude had totally changed. Well, they had my deposit ($500!) and wouldn't give it back. I took the car home (wish I read the other reviewers warning about their fees) and the next morning I noticed there were different tires on the car!!! When I left my deposit they were newer, dark black with deep treads. I didn't bother to look the night I purchased it, but now I have light colored, dry rotting, bald tires!!! When I called to complain they denied it and gave me a hard time! Disgraceful. The sad thing is, the workers have to be in on these dealings with the owner. I'm sure some are family, but the others must have to sell a little of their soul every day they go in there and handle their business the way they do. Shame on them. This company doesn't deserve your business. There are Thousands of other cars out there and truly nice, honest people willing to make you a good deal on them. Oh, and check BBB.org, saw that in a review after the fact also. Oh well, never again. You were warned.
