Auto repair service near Sewell, NJ

You know how this story ends, right? We bought a 2004 Cadillac SRX (a real beauty), 108,000 miles, paid cash and in full $11,995. A week later, brought it back b/c the engine was "noisy"; they kept it 2 days and returned it stating they didn't hear any "noise" and "maybe it's the transmission". We asked them to repair this under the 3 mo/3,000 warranty. They said it "had to breakdown first." Wow. Six-months later, THE ENGINE DIED. We called NATIONAL AUTO SALES to address this issue. We were told they were busy with customers, but what did we want from them. We told them we wanted them to remember we were once "customers" and to pay to replace the engine. They offered to do this "at cost"; we agreed that sounded good, but wanted OUR mechanic to install a QUALITY engine, given the circumstances. We asked for his name; he said "Mike"...we asked for his last name; he said "Just Mike". Now, we have not heard from "Just Mike" to make good on his offer. We are, however, going to pay to have a quality engine installed AND Carchex will put a 5yr/100,000 warranty on it. Total costs, which will become DAMAGES that we WILL seek to recover: minus $11,995 for a car with a DEAD ENGINE $4,250 for a quality engine installed, $2,875 for an extended warranty=$7,125. Expensive lesson... I AM NOT ALONE--OTHERS HAVE BEEN RIPPED OFF BY NATIONAL AUTO SALES...IN THE SAME WAY. Buy the car, drive it a few months, and the ENGINE DIES. Don't become a victim. If you've already fallen victim to the fine snakes and bottom-feeders at NATIONAL AUTO SALES, please email me at JustMike5000@yahoo.com OR Facebook your story (pictures encouraged) by looking up and friending juste mike. Edit Your Review

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

1) Bought truck 3/6. Called 4x for plates. Not done at DMV until 3/28 after I called day before. Never called us to p/u. Temp exp. Finally got today 4/15. 2) Truck barely made it home. Checked + "new" spark plugs he said he did were each completely burnt out! Called next day to report prob + ask further questions to trouble shoot but he was short + rude! 3) He omitted a HUGE issue until after docs done + we were leaving parking lot! Informed that PCM was replaced. Only later did we find out that he took a new + correct PCM out + replaced w/junkyard. Also never had it calibrated! Tried 3 companies for keys to be made + no one could do it + still charged us. Had to buy correct PCM. Company told us a PCM had recently been bought. Tried again but now truck wont even start because antitheft blocks recalib! Had to have it towed to a Ford dealer. 3) We had test drove truck. Knew it had exhaust leak+ABS light on. Something popped! coming home + it stuck in low gear. Had it towed to Ford where it has been ever since to this day. They only finally were able & nearing $1,500 later to get it started last week! Now we have to fix everything else they found wrong. Turning into a $ pit. I know I’m forgetting other issues to mention. We have been so stressed! 4) Went to pick up plates today + expressed how dissatisfied we of having been screwed over with this truck. Showed the spark plugs. Reminded them that no one even called us for the plates. Told him about having omitted PCM situation until after we signed the docs. This being the entire damn problem for this month + half! He just simply said “Thanks I know now for next time. Have a good weekend”. Did not even have courtesy to apologize! Really? Grow a set! Not even once...did a simple "I'm sorry this happened" come out of his mouth or other 2 men in office! He even handed me someone else’s plates! POOR customer service. Cannot be trusted! Don’t waste your time or $ at this SHAM SHACK! They should be ashamed!

I recently purchased a used car from Wayne, and it is not my first one. My parents have bought a few cars from Wayne, that is why I went there. As I have no credit, I needed a buy here pay here deal. After a few days of research, I finally went to the dealership, and got the car I wanted. After driving the car for a week, I noticed some things that needed to be taken care of, so I called Wayne, and made an appointment to leave the car, and later that day, Wayne called me to say everything was taken care of. I asked what the charges were, as the items were not coverd in the 30 day warranty. He told me that was no charge, because I did not have the car very long, and since they have a full service department, it was easy to take care of everything. I weould be the first one to complain if I thought I was being treated unfair, but I , and my parents recommend Waqyne's.

Brought the car there because the brakes are pulsating when depressed. Dropped the car off the night before. They called me in the morning saying they are checking the car. An hour later needs rotors (warped) and the front wheels balanced. They said that was the cause. $550 I said fine. I get there around 1230. The bill was 25 dollars more, no call to advise. Fine I paid. I leave and within 6 minutes call them back to advise the problem persist and now the front brakes are smoking heavy. I bring the car back, I was there 40 minutes without anyone saying a fucking word about what was going on. Unprofessional AF! I asked what the status was, " waiting on parts" did not say what parts. 2 hours later I get my car back. "Should be good now the first rotors I guess were bad" i take the car and the problem still fucking persist. I have to wait to speak to someone AGAIN! $575 dollars for a fucking nightmare. Don't go there!