Auto repair service near Orchard Park, NY

We got stranded on the NYS Thruway when our transmission went out. Being from out of state, we were worried about an unscrupulous mechanic taking advantage of our situation. A local police officer recommended We Care Auto in Derby, NY, because they are a trustworthy "old school" family business. We had the car towed directed to We Care Auto, where the professionals put us at ease and calmed our anxiety. The mechanic diagnosed and researched the problem and found the repair was covered under our car's power train warranty. He handled everything for us, kept us updated on progress, and the car was repaired back to top notch condition. If you are looking for honest, reputable and expert mechanics, you'll find them at We Care Auto. They really do care and we highly recommend them.

It's very refreshing to see someone take so much pride in his work as Joe does.

Kia customer service is the terrible; the people are pleasant, but they play too many games!!! Since I've had the 2012 Optima the passenger door handle has broken & when I took the car to be repaired after sitting for awhile, I was told the part had to be ordered; same experience with the back-up camera. A course of weeks ago I came in for an oil change & car inspection. It didn't pass & I was told I needed a new tire, which I purchased the next week & of course they put a mix-matched tire on. I hate, hate, hate Kia's service. My lease us up in May & I was going to purchase another Kia Optima...that's pretty doubtful now.

After an accident, I needed my driver’s side mirror replaced. I spoke directly to RG and he was knowledgeable about the part and estimated cost. I was contacted within hours with the exact cost and scheduled my repair. Everyone I spoke to at the shop was friendly and took great care of me. I would recommend going to Auto Collision and Glass for any car repair needed.

This shop is a joke. They preyed on my wife trying to charge her $145 for a serpentine belt change after failing her on an inspection. The serpentine belt for her car costs $16. Wow. There is actually a sign in their shop stating that if you give a positive online review they will give you money off service. Enough said. These guys are thieves.