Auto repair service near Gratis, OH

After having our van stolen the last thing I wanted to deal with was a rude worker.... Totally rude and disrespectful . I had asked questions and was always given the same reply "ok" , I asked when the van had been released I felt like I should have been notified & she assured me that was NOT her job! This place is a joke , I would not recommend their services to anyone !!!!!!!

I can't say enough about my experiences with Pep Boys. I think they are the most honest mechanics I've encountered in a very long time. I got new Michelin tires at Costco and since they don't do alignments, I took it to Pep Boys. They changed my oil but told me my car was in perfect alignment with the new tires and showed me their print out. They could have easily charged me as I would never have known, but they didn't and for that I will be returning and telling all my girlfriends they can trust Pep Boys on Springboro! Oh yeah, I took my mother's car for a new battery and radiator flush and they came back and said her coolant didn't need to be changed as it looked like it had been done recently. We went back through her paperwork and when she received her 50,000 mile service at the dealership less than a year ago, they had flushed her radiator. So again, they could have performed the service, but they were honest enough to say it didn't need to be done. In this day and age of being unable to trust anyone or any service, it's nice to know there are still honest mechanics like Pep Boys on Springboro in Miamisburg.

On Saturday found a truck we liked. On Monday went and got financing since they don't provide in house. The bank and ourselves were in constant contact with this establishment and was finishing paperwork, called Tuesday was told he hadn't heard anything so sold truck Monday night to another party. I have records to prove differently. #karmaisamother

I shopped this business in search for a used vehicle taylored to meet my transportation needs and budget. I was very impressed with the vast vehicle selection availabile in all make and models, without the pressure of "mall like settings" and high overhead mark ups. Each car is presented with expert knowledge of the vehicle; a Car Fax report; owner history and proof of recent mechanical service provided. I would recommend this owner operated business to anyone looking for a good, clean, mechanically sound used car at a more than fair market price with excellent customer service and mechanical service referrals. A five star business.

Family Owned and Operated

I bought a used Subaru from these guys. Sticker price was a little high, but after talking with them I was able to talk them down to a price I was happy with. I spoke with the owner and his son. Both were very friendly people. No problems with the car. Happy with the new Subie.

Put $1000 down on a FOrd Explorer yesterday and drove it les than 5 miles to a gas station before it wouldnt start. Manager has anger control problems. They seem to think that the "as-is" status of their cars is a work around for fraud. I looked the error code up online and it was an electrical system problem that is common with the 2006 Explorer. Manager claims they had no idea there was an electrical problem. Fat chance. DO NO BUY FROM HERE unless you want a piece of junk car that may not even make it a mile down the road before it breaks down. Look up reviews on better business bureau they have an F rating on there and other websites. Its like a bad reality tv show in there stay far away from this place.

DO NOT BUY A VEHICLE FROM HERE!!!!!!! They will sell you a vehicle that breaks down in a week or two of purchase; whether it be headgaskets leaking, oil and water leaks, transmissions failing and general electronics and vehivle computers failing. Their staff is very volatile and will cuss out customers who fight for their right to purchase a decent vehicle, not a lemon. Their sister car lot, Payless Auto Sales is no better as the staff and mechanics alter which lots they work at daily. Further actions are being pursued and further information will be given once actions are established.