Was quoted over $1,100 to replace an alternator on my 2004 Land Rover ... read more Was quoted over $1,100 to replace an alternator on my 2004 Land Rover Discovery. Was told the price for the alternator was $600+. When I questioned John the mechanic about the price and told him a new one on Atlantic British was $290, he told me their shop won't compete with on-line discount part supplier. On top of that, 5 hours for labor at $500. If anyone knows Disco's, replacing the alternator is the most accessible part on the engine. So disappointed in the quote, I paid $125 for the diagnosis and towed my car to another mechanic. These guys are despicable. Avoid at all cost.
I brought my 2004 BMW 525i to the shop a couple of months ago. This bu... read more I brought my 2004 BMW 525i to the shop a couple of months ago. This business is family run and you can tell because Lee and John were very helpful throughout the whole process. In addition, the mechanic Rick who worked on my car, came out when my car was done and told me exactly what he did to my BMW so that I could understand my car that much better. First class service all the way along with quality work too. They clearly take the time to make sure you get your money's worth.
Service was good at first. A driver took us to a restaurant while our ... read more Service was good at first. A driver took us to a restaurant while our car was being serviced. We had to pay $313.00 for a new control arm. Once we started to go home the car started making a terrible noise. We took the car back, and we were told that it is like a new shoe; drive it for 1,000 miles, and it would be ok. The farther we drove the louder and rougher the car became to control. We got off the highway, because we could not go more than 35 miles an hour without the car shaking tremendously. When we turned the corner at Gettysburg and Germantown Streets the tire fell off. The lugs were either too tight, or not on. We had to call AAA to tow our car home. We had called the office to tell them it was hard to steer the car, while we were on the highway, and agin when the tire fell off. The service department was closed, and we had to call in the morning. We called and the Suzuki service department claimed they did not touch the tires. We were given the corporate office number, which is not answering. We are calling the Better Business Office to report the mishap. It ended up being a very bad service experience.