Auto repair service near Ontario, OH

OMG where do I start. The experience we had with this business was so very terrible! We paid over $600 for a remote start and amp install. First off, the professional installer called off sick the day of my install. The install of a remote start and an amp took 4 hours (was quoted 2 1/2 hours) come to find out it was the owner who did the very unprofessional install and provided very unprofessional customer service. The remote start would not start the car (had to disconnect the battery), remote would not start until Buick unlock button was used, tapped into the heater blower motor (heater would now only work on high) bypass function kept the car from starting normally. Tweeters were hot glued to the dash, who on earth would want that done? Tweeters were wired backwards, tweeter wiring was ran thru the fusebox causing the wires to be pinched.Tweeters were ran to the head unit and not the amp . Nor did they have capacitors to block low frequencies. I paid for 8 gauge wiring for the amp and he installed 14 gauge which is substandard. Amp was not installed under the seat as we requested, it was screwed to the subwoofer in the trunk. Amp was not properly grounded. The amp cable running along the dashboard was spliced with electrical tape. The wiring in the trunk was VERY sloppy. The fader did not fade. Dash was not reassembled properly, missing fasteners. Driver side kick panel is now hanging, as well as the valet switch. I was not offered the rear defroster option nor any other options. The trunk strap was broken off and just laying in the trunk. It was intact before they did any work in or around the trunk area. My husband was more than capable of doing this work himself but I wanted to pamper him and give him a Valentine's/Anniversary present and have the work done by a "professional" and I use that term loosely. When we went back two days after the install we asked to speak with the owner and found out that he was the one that actually did the install. He denied ever doing any work on our vehicle. He jerked the subwoofer around pulling on wires and such, acting in a very childish manor. We tried to discuss all of our concerns with him and he just denied that any of those things happened. We shared our typed up list with him and he threw it in the trunk. He ended up just walking away from us. It was all I could do to keep my husband from following him because I didn't feel like having to deal with the cops that day. I've never met an owner of a business who acted as unprofessional as this man did that day. It is clear that he remains in business because he basically has no competition in the immediate area and people don't check/post reviews. DO NOT do business with this person/business. I would highly advise anyone looking for car audio/tint work to look elsewhere and make a drive out of town to a more reputable business. Don't waste your time and money doing business here.

Honest people! Its so nice to find a place that treats people with respect and puts their needs/conserns first! The staff at this location are the nicest most honest people you will ever have work on your car!

Just went and got a fab deal on my alignment only $40.00 for front end alignment couldnt even believe it. It goes really well with the new tires I bought ...88.00 a piece for 235-75-15 ...seriously SAM and his team saved me tons of money over the years with their tire specials and repairs and treat me so well...I will never go any where else Thanks so much, Tabby ... has wrong address here actually 95 South Illinois Avenue Mansfield Ohio

I'm a long time customer of Button's. Todd has worked on many of my vehicles, not had any issues. He is also very reasonable on his prices.

got and oil change and then the complimentary car wash and when they were drying off the car and the interior they took my cigars I had laying on my seat. Not good for business. so if you go for a car wash make sure you don't leave anything because they will take it.

I think anyone who treats small DEFENCELESS animals like this should get the same thing DONE TO THEM!

Had to bring my car back multiple times to be fixed and was overcharged $400. First,E had new brakes put on, but had to return 3 straight times bc they were screeching so bad. Then needed a new back wheel bearing but was overcharged. Picked up the car and the abs traction light was on. Was told to drive it 20 miles and it would go off. It didn't so I had to bring it back again. Tech plugged it into the computer and tried telling me it was a stored code and the light was on BEFORE I brought it in which it wasn't. Had to come back again. They had ordered a part for a car with park assist which I didn't have, so they had to reorder the right part. I was not refunded the difference between parts ($20-$30) The workers blamed each other. The manager Bryan was the only bright spot. He inherited the mess but did his best to fix the situation. I played phone tag with the customer service dept. We exchanged voicemail's, but I emailed them several times fully detailing all the problems. They never acknowledged any of them. Taking my car into another Monroe for an oil change, will never go to this one again!!

The Glass Doctor replaced windshield in my new truck. They gouged up the dash, left several nicks on the dash and left dirty finger marks on the side pillars. The replacement took place on 12/09/2011 the company was called many times as well as emails. But all we got were false promises and we will call you back. They never offered a solution or a phone call. After talking to them on 12/05/12 they tell me they are a new franchise. They do not have any info on the past claim, but they will check into and call us back. We will see. S. Roof Mansfield Ohio

Only because I couldn't give 0 stars . Charged over $7.00 a pack for Pall Malls to an 86 year old man . Said they are the lowest priced . NOT . Those are under $5.00 everywhere else !

This place charged me 100 dollors to tell me I needed a new battery! because my car would go dead over night. Next day after i had the new battery in it was dead again. I took it back and was told i would be charged again to find the problem they didnt fix the first time! I took my car to firestone and they found the problem and fixed it in less than a hour. Bad lock cylinder. Cost me less than the diag time and battery from this place! I wont be going back to rex again.

I would under no circumstances recommend Met’s Machine Shop in Mansfield, Ohio to anyone! Contrary to their advertised claims they do not have “knowledgeable, experienced and dedicated staff.” Also, “Your most valuable work will be handled with care and professionalism: that your work will be finished as promised“ is not an accurate statement. They are not up to date on current motor standards and refuse to listen to customer concerns. I recently took a 2011 Suzuki head to have a valve job done. They ignored my request to not cut or lap in the titanium valves, since this practice will erode the anti-wear coating and deem the valve junk. When the head was returned to me and the problem was discovered, I called the shop and the first person on the phone told me this was the proper way to do a valve job when using titanium valves. I then proceeded to discuss my concerns. I told him I had spoken to many builders and confirmed you cannot cut or lap in a Titanium valve without recoating it. At this point the guy on the other end hung up. I then called back and spoke with the owner Butch, and he informed me that was their way of doing valve jobs. He then implied that is the correct way and every other shop was wrong in their practices. I then told Butch he needed to call Ferrea Valve and ask how a Titanium valve is to be installed, which he says he would. When some other employee returned my call to tell me what Ferrea said he informed me I was correct, but they were not going to correct the problem they created by ruining the Titanium valves. He then proceeded to hang up on me for a second time. I had originally chosen this shop because they are local, and I wanted to support a locally owned business. Obviously this was a mistake and I will only use well known motor builders/machine shops in the future. The first sign to me should have been that they had a short wait time to have my work completed. This should have told me that no other racers in the area use their services. If you choose to take your work to Met’s proceed with caution; make sure you know what you have and how it should be handled; make sure when you are telling them what needs to be done they are writing it down word for word; and find out ahead of time if they mess up how they will cover their mistake. Otherwise they will not make the mistake right, and they will try to screw you over on a technicality. I am out $2000 dollars in valves, do not make my mistake! Go someplace else!

We are a full service automotive repair shop. No job too big or too small.