Auto repair service near Aurora, OR

Giddy-up Go Mobile Mechanic is serving the areas around Hillsboro, Portland, Beaverton and go even as far as Forest Grove and Canby

Car runs like new. Wish I did.

I purchased their top of the line wash (spending $20). First I had to wait for the attendant as he was not at the wash. Then he told me I should not have purchased that wash as he was offering a special but he told me it was too late now. I went through the wash and it didn't even clean the bird dung off my windshield that had been "desposited" there only an hour or so earlier (part of reason for getting the wash). There was dirt all over (especially the trunk area)and doors. I spoke with the attendant and he told me he couldn't send me back through or offer a refund as there was no manager or owner there. He took my name and number and I was told I would get a call the next day. I had to call several times to finally get a call back (13 days later). I was told there was nothing they were willing to do. They wouldn't let me go through the wash again or offer me a refund. I was told my only option was to talk to the owner who would hopefully call me back within 48 hours. Not holding my breath. Filed a complaint with the WA State Attorney General's Office and will take them to small claims court if not resolved. It's more about principal than the $20!!!

If I could give them a worse rating then this I would. I received absolutely horrible customer service by the owners, of all people. I went in using a coupon I had got off of Groupon and asked for an oil change. I was a first time customer of Meineke and thought they were offering a good deal through Groupon so I'd try it out. Bad mistake. I had only asked for an oil change nothing else, as my car did not need it and I was short for time. Before I knew it the mechanic came into the lobby and told me he broke part of my wheel while getting my tire off. I was confused as to what he was talking about so he led me into the back to show me. As he was explaining that the piece broke because of who ever put the tires on last tightened them too much and I would now pay for the part he broke, it hit me.........I didn't even ask him to be doing anything with my tires. When I asked why my tires were being messed with when all I wanted was an oil change, the Female owner said to me well we always do complementary tire rotation and I'm sure you were told that. At this point I'm getting pretty irritated and let them know that I did not ask anyone to touch my tires, and I shouldn't be paying for a part that is broken by their mechanic who performed a service I did not need, or ask for. The Male owner then stated fine I will take the charge off since you're whining so much about it. I waited around for 2 hours for their mechanic to fix it and never received so much as an apology from the owner, only the statement that it's better where they moved from because people aren't like they are around here. Can you believe it?! The point of the Groupon was for them to build up their customer base, but instead they lost more customers then they know. Businesses are build on word of mouth.....