Auto repair service near Aurora, OR

I've been bringing my cars to Alex for the last several years and have always been very satisfied with the timeliness and quality of work done and the price I've been charged. This is truly a place where I have 100% confidence that I can bring my car and tell Alex to do whatever needs to be done, and that is exactly what will happen, and for a fair price. It's great to have that kind of faith in automotive shop!" Roger D., Salem, OR

Very professional and friendly group of guys. I brought my car in for an A/C evac/recharge but the old compressor was leaking badly, so they couldn't proceed. They didn't charge me for any of the work up to that point and were happy to revisit it after I replaced the compressor (I had a spare). The spare compressor ended up needing the clutch from the failed unit, which again they were happy to tackle. They worked late to finish it up and the final bill was very reasonable for the amount of work and number of back and forth sessions. They're also happy to provide rides to and from the shop.

Wow, what an scary experience today. Took our Subaru in for it's scheduled maintenance and oil change at Capitol Subaru. After it's service and carwash, my husband drove away and heard and felt something wasn't right. He stopped less than 30 feet from where it was parked, and found the service technican forgot to secure the lugnuts on the tire, which could have really caused a bad accident. They claim they are moving to a state of the art facility soon. This could have caused a really bad accident for my husband and an innocent bystander. I can't give a good review as this is totally inexcusable and a a pure lack of competency. This wouldn't post until I picked a rating so I picked a 1, however, I would have put a negative 4 if given the option.

I would never go here again! They literally charge twice the amount for the work done as other shops here in town. After charging us a $98 "diagnostic" fee and wanting $455 to replace A Water PUMP! we told them to stop work on the car. We called around and got average quotes for this work at around 200-225. We ended up paying another shop $225 to get this done. We were also concerned these guys were trying to find "extra" work to do on this car to pad there paycheck!

Great Service, Nice facility. Thought my car was in a Salon. 1st impression was like, WOW! Followed through to the end. Happy customer.

We go to Tom for all of our car repair (by "we", I mean my mother-in-law and sister -in-law, as well as myself), and have for 20 years. I trust him and his mechanics to be honest, even when I don't want to hear it!

Heard about Tommy's from another shop (that doesn't do transmission work). Tommy himself is great, very quick to respond and upfront about everything. Got me in and done quick. The thing that stood out to me was this: I had a transmission service and transfer case service. When I got back to pick up my truck, Tommy said that the fluid in my transfer case was black... really bad. He had (without telling me or upselling) flushed my transfer case twice to make sure all the nasty fluid was out. In this day and age, to find someone who would do the right thing without being prompted - amazing. I'll be going back for sure. Plus getting loves from the shop dog is always a plus! Dan MacKenzie