I was 3000 miles from home when the axle broke. Had it towed to Presti... read more I was 3000 miles from home when the axle broke. Had it towed to Prestige in Salem. For less than a third of Mercedes estimated price for an axle alone they inspected, sourced replacement parts, replaced the front axle and other parts in need of work before finishing the next 5000 miles of the trip. They were very VERY knowledgeable and kept me informed. I actually didn’t get to meet them until I flew back to pick up the truck. They were very nice. I recommend them with no reservations. Ben
DO NOT GO HERE!!!Took my vehicle in because my heater wasn't working. ... read more DO NOT GO HERE!!!Took my vehicle in because my heater wasn't working. They fixed that, they fixed the water pump(stating that they took apart the motor and fixed that)...when we picked it up Bob did tell us that he drove our vehicle (he charged us for fuel to fill it up) to make sure everything worked. (Sounds like something they would do)We drove it straight home after the repair shop. We were going to take it to go shopping and it was a hot day so we turned it on to cool it down as we have a child. HOWEVER Now the issue was the Ac wasnt working (which it was working perfectly fine before we took it to 808) we took it back, Bob stated the ac refrigerant was empty.... (how!!??? we didnt drive it anywhere it was parked after we got it...)They filled it up. Took it straight home again. After parking it we noticed that there was a puddle underneath the car... Called 808 back, on the phone call Bob stated the exact words" maybe she drove it around and got a rock stuck in the radiator... gee that was very specific." We havent driven it other then to the repair shop and back. There are no gravel roads on the way to or from the repair shop and our property... Took it back to 808,who now states there is infact a rock and a crack... THATS VERY SPECIFIC TO THE WORDS HE STATED OF WHAT IT MAY BE and that I had done...VERY CONVINIENT.(Thinking back when he did state he drove it around to make sure the heater worked) Now it's another 1300 to fix the Ac ontop of the 2500 we already paid for the heater not working. THEY BROKE OUR AC AND NOW WE NEED TO PAY FOR IT TO BE FIXED!!!!!!!! THIS COMPANY IS FRAUDULENT AND SHOULD BE CLOSED. THEY CREATE A PROBLEM SO YOU KEEP COMING BACK TO THEM. NOT THE FIRST CUSTOMERS THAT THIS HAPPENED TO AND IT WONT BE THE LAST. I'f you want your vehicle to be fixed don't take it here. We were long time customers, after this we will never recommend and will be telling everyone to avoid.
From the standpoint of mechanical skill and expertise Doug has always ... read more From the standpoint of mechanical skill and expertise Doug has always provided great service. Additionally, and perhaps more importantly, he has always dealt fairly with me when there were differences re: the final cost of a job. No one is perfect, and no business will please everyone, but no one tries harder than Doug to do well what he does, and to treat fairly every customer he serves. Jerry M. Salem, OR