Auto repair service near Sweet Home, OR

Will performed an amazing job on one of our service vans that has had a history of common repair issues with this particular service van. He gave us replacement options based on the longevity of the warranty on the replacement parts. In addition, Will was very efficient in fixing the vehicle in a timely manor so my guys could be back in the van for service calls by the next day. What I like most about Will is his depth of mechanical knowledge and experience. Will is truly a mechanic's mechanic.

My mechanic’s report: • Abnormal wear on the inside tread of all 4 tires... Glad they had failed to replace the tires! It allowed us to see how messed up the alignment is. • Oil leaking from at least three places from front to back. • Brakes were not only worn, but the passenger rear was abnormally worn and documented. • AIRBAG FAULT now flashed on the panel. This was much more than just a little airbag icon. My mechanic informed me this is due to the airbag having been deployed or tampered with… if it even still had an airbag at all. Now only they will know for sure. Thank them and get back my $500, right? The owner tells Bill to inform me, SPEND IT OR LOSE IT. The car they want me to spend it on doesn't even get in til Wednesday afternoon. They knew I had to head south immediately. The one-sheet does not say “nonrefundable.” Bill seems to think an airbag is an option. It is not considered an option when it is part of a car and presented as a safety feature which the GLI proudly boasts. It might as well be a malfunctioning seatbelt at that point. The car was either fraudulently or cluelessly presented… since even after my mechanic went down there and explained it to Bill, I will let you decide which one you think it is. Not giving back my money when I never took delivery of the car and it was shown to have endless problems and safety issues… makes one go Hmmmm. Mistakes can happen. Follow me, Money back would mean they didn’t know the car was so messed up and they wanted to make good. Keeping my money means they knew fully well and refused to give back $500 because their business practices are questionable at best. Reasonable? HOW DOES THIS STORY END, JEFF? WE ALL WANT TO KNOW? Your last statement was, “TAKE ME TO COURT!” STAY TUNED!

Put in to replace the leaking radiator, they gouged me $275.00 for the part which was $100.00 anywhere else and claimed they used an OEM part on a 12 yr old truck.($400.00 overall after they tried to charge me $900.00) REALLY??? Just over two years later it was leaking and needed to be replaced again. Initially they didn't want to (past warranty)but they gave one to the Wayne's garage (who charged me $1600.00 for changing the spark plugs-they broke one and that became MY fault & cost for a questionable top end job)but Wayne's got them to give up a cheap part. 2 yrs later it's leaking AGAIN. Can't find a decent mechanic in this town who isn't out to screw you over. HELP!

North Eugene Automotive is is committed to serving our customers and our community with knowledgeable employees who are concerned about the safety and security of your vehicles. We do so with honest and complete evaluations of your car's presenting issues as well as offering preventative maintenance when appropriate to ensure your car is in the best possible working condition. Our integrity of work and your satisfaction are the most important parts of our business.

We are an established Auto Repair Garage in Eugene, providing outstanding automotive tune up, quality auto repair and car services and automotive maintenance on all makes and models of European and Asian imported Vehicles in north Eugene in Oregon. Our AS

Integrity Auto Repair is a full-service preventive maintenance and auto repairs center in the Eugene, OR 97404 area.