Auto repair service near Biglerville, PA

I was in an auto accident with a $1,000 Deductible through my auto insurance. I had gotten a couple of estaments done on my car. All of them where well over 4 thousand dollars. The auto insurance company sent me a check for 3,200.00 to do the repair. They picked up my car and paid for the storage and then did body work on the car instead of replacing parts with new parts and then painted the entire car instead of just parts of the car. I looks like brand new and they did it all for what the insurance company paid. I did not have to pay the $1,000 deductible out of pocket. This was great since I did not have that kind of money laying around. I had my car back in 4 days instead of the 4-6weeks every one was telling me it was going to take. My car looks like new and runs great. They even sent the car out to a frame shop to make sure every thing was straight prior to doing the auto body. These guys will always have my business.

I realized at the gas station my front left tire was way low. No air there so I stopped by on a recommendation that the might have air. The tech stopped what he was doing and had me on the road in 5 min as I don't live around there. Would not even take my money as much as I tried. He also found the spike/nail and told me since it was a new tire a patch should be better than a plug. Gave me great advice and super kind. I might drive 30 miles to go back to these guys for regular service!!

Dillsburg Auto Center gave us a great deal on 4 tires and only charged $69.99 for the alignment. Will be back!!!

I am an outraged customer who took my car to Franklins to get my battery replaced. Not only was the wrong battery installed, but it was also mounted incorrectly despite obvious signs of this problem. The plastic clip on top would not even latch to close. When I got home and lifted the hood, LOOSE PARTS WERE SITTING BESIDE THE BATTERY, and the corrosion on the terminals was not cleaned. To top off this wonderful experience, the replacement inspection stickers that were placed on my car were incorrect, and I really enjoyed cleaning grease from the inside of my car. I was assured that these mistakes were not reflective of Franklin’s reputation. I admit – I may not know much about cars, but I do know that I do NOT trust Franklins with my vehicle and will not be a returning customer.

In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I was looking for, but I was willing to pay more because they assured me that they had inspected it THAT WEEK. Higher price in exchange for no issues seemed like a fair deal to me. On cars this old, they will not supply any kind of warranty. Again, because I had been promised that it had just been inspected, I accepted this. Less than a month later, my car wouldn't start and was burning through oil and gas. Needs a new Mass Airflow Sensor. It was expensive to replace, and I wasn't happy about it. I called in and they told me that since I bought it without a warranty, it was my problem. I also noticed that the windshield wipers jumped and clearly had not been replaced anytime recently, and as soon as I drove off the lot, one of the back windows stopped opening. A few weeks after that, my exhaust system completely fell off. The catalytic converter needed replaced. I had to get my car towed. I called and complained and they said that they sell these without warranties because they "don't know what the driver will do" and "don't have a crystal ball" (essentially blaming me for a mechanical failure that almost certainly formed prior to my owning the car). Five days after replacing that, the check engine light came on, the car was shaking when idling, and it could barely accelerate. Turns out the last person who owned it replaced the ignition wire improperly and never removed the old one, causing the new one to be misplaced and melt. This certainly should have been seen during an inspection. I don't know anything about cars and once I looked into the engine myself I could tell that there wasn't supposed to be a cut wire just hanging out in there. Went to a new mechanic, got that fixed. Six days after that repair, my check engine light is on again. For anyone keeping track, that is: two major repairs, one minor repair, one worn out part, one mysteriously not working part, and an extra check engine light. I am not convinced they inspected the car at all, let alone as thoroughly as they claimed. And their salespeople (they don't have a customer service department as far as I can tell, because I just keep being transferred to sales) don't care. They got their sale, customer happiness and safety be darned.

Complete auto repair service center - we perform all repairs and services including diagnostics, A/C and preventive maintenance. We are your dealership alternative We employ ASE-Certified technicians Factory trained technicians (Honda and Acura).

My experiences with Hippensteel Auto is 100% satisfied! The noise in my engine was immediately addressed and fixed the dsy it happened. They had me park the car, picked it up and took it to the station. I received a call at the end of the day that the part had been replaced and the car was ready for pick up! I never have a concern when Hippensteel's service my car! I am grateful!!!! -Mary Jo

December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi