Auto repair service near Reading, PA

I am a little late with this review, but I have to get this out so no one else gets screwed over like I did. Back in July I bought a Grand Marquis from them and about 1 week later I notice that there was something wrong with the brakes. I took the car into the dealership and had the service dept take a look at my car. They replaced one brake line and said everything was good. Fast forward about 2 weeks later and my brakes give out on me while I am driving so I take it into another shop and they said the other brake lines were rusted out so bad they at car should have never been sold like that in the first place. What gets me though is how can they replace one brake line and not even tell me the other 3 were rusted out. This has showed me they don't care about the customers and only care about the all mighty dollar. Hershey motors risked me getting in an accident by not telling me about my brake lines. Which I don't understand because had they told me the other 3 needed to be replaced too. I would have had them all replaced. After all that's common sense, but Hershey motors don't have that. They just want the quick sell.

My 2004 Acura RL remains in a local shop with problems with alternator and belts. LVAG had a signed 36 month extended warranty in hand on 3/4/2014 when I bought the car but after a phone call today the salesperson stated it has not been sent to NADA,the warranty company. There is something very wrong here, to take payment for coverage, to have the customer call NADA several times and give ID numbers without a question, and wait over a month and not send in the paper work. LVAG appears to have taken a risk that a claim would not be entered for some time and their first payment and paper work would be stalled. Very poor business practice !!!

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

I recently purchased a used car from these guys and I have NO complaints, But 905 states the cars are used, 2nd they state warranty or NO warranty, if you don't know shit about cars go buy new or take someone along that does know. Drive it for more than 5 mins. Look it over, did a kid own it or was it owned by a adult,{ who probably took some kind of care of it}. Stupidity is no excuse! Suck it up and move on, the car I purchased needed a $5 fix,,,,a 3/8 in. hose and 2 clamps,if not fixed it could of ruined the engine.But this is why you look your car over every day, watch for leaks! Yes it came with NO Warranty, But I don't have a loan payment,that makes me freakin Happy !! So stop smoking the crack and start wiping your own ass. They never lied the cars are USED ! Some more than others! The only creeps are the ones slithering off the street with sob stories.

Dishonest people, rated the car at 4.8 out of 5.0, no any damages noted, but vehicle had cracked windshield and visible underneath damage - tie rod bent and paintwork was done on a front bumper. Would not recommend unless you inspect vehicle yourself before paying for it.

I find the first person who commented on this site to be quite a strange analysis considering I have looked at many of the sites to inquire whether or not to take my car to this establishment. NO other person who did a customer satisfaction rating said anything but great things about this company. To call them crooks is a ridiculous and unmerited statement, to say the least. They have been so kind and honest with every repair that I have had there. Just ask the customers in the waiting room. They treat everyone like family. If you had so much confidence in your BMW mechanic than why did you not take it there? For anyone who wants an honest garage with HONEST mechanics skip over the first comment and read all of the others, then decide for yourself who you would agree with. I say all of the five stars out rate the one star. Give them a try.

Great experience, fast, friendly and knowledgeable staff. Repaired my check engine light on my vehicle for half the price the dealership wanted. I will be recommending Automotive Masters to all my friends and neighbors!

Mike and Chuck do awesome work! They got my car in and did the work asap. The body work was outstanding and their price was great! I'll recommend them to anyone.

I financed a 2007 Dodge Caliber for a total with finance fees, tags and taxes of $12,729.70 on 06/14/2015. Since the date of purchase the vehicle has been in the shop 4 different times within 30 days for repairs. I have kept a list of service records to show. The second time my car had to come back into their shop, I was taken to Hertz rental car by one of their employees who at the time stated to me that the Caliber should have never been sold in the condition it was in and he told them that. Since I figured Ticket to Ride (The Finance Store aka Ticket To Ride) was putting me in a rental car so that I could still commute to work I assumed they were trying to rectify the situation only to find out upon returning the rental car that they were also making me financially responsible for that. During the time I had the rental car I was pulled over by Lancaster City and Manheim Township Police who stated the rental car was reported stolen, fortunate enough it turned out to be a mistake on the part of Hertz rental car and due to the bad experience Hertz decided to not charge me for the rental car. Since this incident my car has gone back to the shop 3 additional times. I have been able to drive the car maybe 15 days out of the time I have had the car and paid $1600 as a down payment and $195 bi weekly in a car payment. After communicating my concerns about the vehicle I asked the company to rectify the situation by putting me in a dependable, mechanically sound vehicle or nullify the sale altogether. They declined to put me in another vehicle but agreed that I could return the car with no financial obligation/or credit reporting and get my deposit back but it would have to be done in 24 to 48 hours of our conversation. Our conversation took place Thursday August 6, 2015 and I returned the vehicle Friday August 7, 2015. Since then they have refused to refund my $1600 deposit the loan still shows on my credit as an open loan. I am at a loss of what to do since I was clearly taken advantage of.