Auto repair service near West Alexander, PA

I work for a different dealer and bought an obsolete part from their parts department for my personal vehicle. They charged me $40.00 shipping that took almost a week to receive. Both dealerships are located in Ohio and the part was not very heavy (6 lbs) and not oversize. If I was to send them the same part from my dealership it would have cost $11.00. I contacted them and got "it is what it is" I feel I was gouged on shipping costs.

front right side was making loud squealing , steering made rubbing sound when turned. frank had the vehicle's front end thoroughly inspected then test drove it again himself to make double sure of the problems. bottom line is, he replaced the problem parts and cleaned and adjusted brakes, changed oil and flushed coolant (i had a coupon) and saved me a whole lot of money. he has kept my '05 cavalier on the road and running smoothly for years and for alot less than others had charged me. glad i found this garage. he is a person you can trust and he goes out of his way to come up with cost saving solutions.

I was involved in a car accident. Had them tow it so my vehicle could get worked on there. I took pictures of where it originally got towed from and the tires 4 days later were not flat until it got there. Talked to the owner and he stated the frame was probably bent due to flat tire. He would keep my vehicle give me a little over 200 for it for scrap. I got it towed home listed it on craig list. A man bought it and fixed it in one week. No bent frame. ANd the quote he gave the insurance carrier was wrong. 800 dollar fix.( this is not including minor cosmetic issues) But 800 bucks to pass inspection!!!! Now Im without a vehicle and got laughed at by staff because I was hurt in the accident. IM NOT KIDDING. I referred this place to so many people who would have originally went someplace else. They did exceptional work for me in the past but Im wondering was needless things done?? Get a second opinion before they act generous and offer scrap money for your vehicle. Im hurt more than anything. As I said I used this company for years, referred them to many and to set a BS quote so my vehicle is deemed totalled and then to get laughed at because I got hurt was childlike and extremely disrespectful.

Service Dept is a JOKE!!! They push extended warranties and then DO NOT want to stand by them. Every problem that you may have, their answer to the problem is "making you a Great Deal" on another vehicle because they can not repair your vehicle. If you are looking to purchase a new or used car and you are in the area of this dealership, Turn around & Drive away as fast as you can! The problem is not with Ford product, its with this dealership.