Auto repair service near Hickory Grove, SC

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Horrible place 1800.00 and had to tow van home

Great shop & great guys. I trust their work and service for my vehicles. My parents used this shop since the 90's and now I take my family here. Neil T. Cherryville, NC

Stay away from this place, the owner doesn't value customers! A/C condenser was replaced in this shop, for some reason too much refrigerant was added to the system and it stopped cooling the next day. The owned looked at the issue himself and offered me to buy a new condenser and start everything from the beginning. I went to the other place to check for the issue and they told me that the condenser is fine but the system is over charged and refilled the system. The owner of Gold Hill Automotive didn't want to recognize his mistake and refused to compensate even a part of expenses I had to fix the issue. According to him the refill of the system including a refrigerant was done for free so there is nothing to compensate! Be careful how a bill is written, don't trust this guy and stay away from this place!

Had oil and filter changed today. Very nice professional men. In and out in less than 30 minutes. I will return. J.Zissel

Do Not Buy from these people. They won't even honor their 30 day warranty on engine/transmission. Got a car last year that had major oil leak and was heating. It was also smoking from inside as you could see the streams of smoke near dash board. They had me bring it back in and claimed the oil leak was just the oil pan seal and the overheating / coolant leak was a bad radiator cap. They replaced oil pan seals / radiator cap. Still didn't solve the issue and when confronted it was sorry. I had to replace the entire radiator within a week then found out the leak was due to a bad head gasket and leaking transmission. Car smokes on inside and is very dangerous. Asked for a spare tire and the guy gives me a spare tire full of nails in it!! 98 Honda with on lot financing is costing me almost $6000 for pay off and can't even drive the car.