I don’t know how this place stays in business. I brought my vehicle in... read more I don’t know how this place stays in business. I brought my vehicle in as a friend recommended this shop. Owner of the shop was arguing with a customer at time I arrived. Hot tempered and short on customer service skills. Not a great first impression. I expected my car to be diagnosed the same day. No communication. A day and half later I get a call saying they can’t figure it out and need to charge me more. Bob the owner couldn’t clearly tell me what they have done so far. Week and half later my frustration grew. Nothing was done and it costed me nearly $300 just to get my car back. Poor and incompetent service. Wouldn’t recommend anyone to go here.
Had brakes done awhile ago and got the warranty on the pads. Now i nee... read more Had brakes done awhile ago and got the warranty on the pads. Now i need new pads so i took it in to budget brakes just to learn (or be told) i needed my rotors machined. And the total for it all to be done was about close to $180.00 to $200.00. Well i told them i didnt want to do the rotors n they said they cant honor the warranty fir the pads unless they machine or replace the rotors. I wasnt aware that i get new pads with warranty just to still end up having to spend more then what it cost to have the pads put on the first time. Whats the point of the warranty if i still have to spend lots of money for something i cant use unless other services is going to be needed done that would cost more money then just having new pads put on. I ended up just going to auto zone and buying “NEW ROTORS” and “NEW PADS” for $111.00. A lot cheaper then what budget brake seems to try to scam me out of. Bottom line is they warranty seems to be a scam
I have been to this shop several times with two different vehicles. A ... read more I have been to this shop several times with two different vehicles. A 99 Nissan Pathfinder and a 92 Ford F150. The employees here are professional and always happy to explain anything you need them to. They have always been upfront about cost, and they are won't try to force you into work you don't need. People who are worried that they will get up sold on something they do not need should have no fear with this place. They do their best to get the work done quickly as not to leave you without your vehicle long. Obviously this varies based on what you are having done, but like the issue with price, they will let you know ahead of time so that you can plan accordingly. The longest I went was one week, but I was having a laundry list of stuff done to the F150. It is a family truck that sat for years without use. If issues arise during your cars stay they will inform you promptly. I have never left this place unsatisfied, and have made it a point to refer friends, family, and co-workers when they are having car troubles. Jordan M. Knoxville, TN