Auto repair service near New Market, TN

Napa AutoCare Center, Re-certified ASE Master technician, ASE Certified Advanced Level Specialist (L1)

AKA Earl's Marine. They told me my outboard failed because the automatic 2 cycle oil injector stopped working. So I paid big bucks for them to rebuild it, and then the rebuild did not last the break-in period. Why? Well they told me to mix the oil in the tank, and they told me the ratio of the mix. I did as they told me to. They told me wrong, they did not take into account that break-in requires more oil. (I talked to a Mercury rep from the Mercury factory who explained this to me.) In other words they should have told me to add oil to make up for what the automatic oiler put in, PLUS the extra oil needed for the break-period. They never did make it right. They did attempt to swap a good motor (From a boat of mine) with the motor they should have just replaced or rebuilt, but they screwed that up as well. They mounted it almost 2" to low, none of the gauges worked, the dash lights stayed on causing the battery to drain, they mounted the throttle control so close to the dash that I could not go to full throttle, etc, etc. To top it all off they told me that their rebuild failed because water in the fuel washed the 2-cycle oil off the cylinders. Two problems with that. First, I have a very good oil water separator filter. Second the factory rep told if there was that much water the engine would NOT EVEN RUN. The Mercury Factory Expert Mechanic told me that their explanation was impossible. He even wanted to explain it them but they refused to call him. If you want a headache go here.