I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
As to billy. When quoted, it was for install of basic ice tower. Not h... read more As to billy. When quoted, it was for install of basic ice tower. Not higher end h2o tower which takes twice as long to put together and install. If it had been the original tower quoted, then not an issue. As for holes, my team put tower in wrong place and i corrected tower placement, patched holes, sanded and repainted to the point that it was unnoticible. This was to your approval AND I EVEN TOOK $125 off final bill that you failed to mention. Funny how the details of these stories are all one sided. As for justin. This guy had so many things wrong with his boat it isnt funny. When brought in for initial fix, it was done. Then upon testing we find other issues like gimbal bearing and bellows. Any issue we found we put them back in front of line AHEAD of other people! We fully detailed the boat 3times but the upholstery is so dated, that vinyl wont look new. I refused to put a starter on their boat for the way they had been treating me and my team as we bent over backward to try to fix every issue of their early 90's boat. I guess being in a frat makes you entitled?
I cannot agree with Justin more. We just brought our boat in this wee... read more I cannot agree with Justin more. We just brought our boat in this week to have something fixed and a tower installed. First of all, they drilled 4 extra holes in our boat and even though it is obviously been patched up, Todd says there is nothing he can do. Second, the price to install the tower is $250 dollars more than the price we were quoted. We have no choice but to pay him or else we won't get the boat back, but we are not going to let this drop here. No one should be allowed to treat people this way. I cannot warn you strongly enough not to use this person.